Operations Manager

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Job Description:

On a strategic level this position will work closely with the Executive Team, Regional Management, and your branch management direct reports to drive process improvement and operational change. Ensure high-quality work through clear leadership and motivating the team to deliver high performance and growth. Also, assist in developing strategies and tactics for improving operation efficiencies for global harmonization. The role has full accountability for P&L.

Responsibilities

Growing the business, client base, accounts, and strategic relationships through close collaboration with the BD unit

Delivering exceptional services of the highest quality

Satisfying and building loyalty with our clients

Perform in full compliance with regulatory (e.g., GDP, DG, etc.) and Marken requirements

Delivering financial results at, or better than, approved budgets

Achieving operational excellence by continually improving operational performance (quality, delivery, productivity, cost-effectiveness)

Managing third parties (local agents, airlines, suppliers, etc.) to ensure compliance with all Marken and regulatory requirements and expectations

Reporting operational and financial status accurately and in a timely manner

Motivating, managing, and developing staff individually and collectively to ensure high performance

Ensuring appropriate staffing levels and succession planning

Driving a culture of continuous improvement and operational excellence

Maintaining strong communication with internal and external stakeholders

Qualifications

Strong leadership and people management skills

Extensive experience in operations and logistics, preferably within the pharmaceutical and healthcare industry

Proven track record of managing P&L and delivering financial targets

Strong client relationship management skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced, dynamic environment

Strategic thinking with strong execution capabilities

Knowledge of regulatory requirements (GDP, DG, etc.)

Education

Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field

Advanced degree (MBA or similar) preferred

Relevant industry certifications are a plus

Other Criteria:

Job Grade: 30C

Must be currently located in the same geographic location as the job - Required

Shift: Monday - Friday 8AM - 5PM. Will require flexibility

Last day to apply is April/01/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80,280.00/year to $130,440.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.