Uber Freight

Logistics Support Specialist II - Ciudad de México- Intermodal

Reposted 7 Days Ago

Be an Early Applicant

4 Locations

In-Office or Remote

Mid level

Logistics • Transportation

The Role

Manage end-to-end freight execution for North American shipments, focusing on intermodal logistics and cross-border customs coordination. Communicate with customers and manage shipment data for accuracy.

Summary Generated by Built In

Schedule: On site

Títle: Customer Support Specialist ll

Location: Ciudad de Mexico

Req #: 2756

What the Candidate Will Do

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.

Basic Qualifications

Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.

Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.

Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.

Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.

Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.

Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments.

Train and support interns or new team members on daily execution tasks and best practices.

Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Preferred Qualifications

At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
Excellent communication skills (written and verbal), customer-focused mindset.
Attention to detail and ability to follow structured processes and documentation requirements.
Team player with a proactive, solution-oriented attitude
Advanced English skills as this position will have a significant impact in US-based operations

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Skills Required

2-5 years of experience in freight operations or logistics coordination
Hands-on knowledge of intermodal logistics
Familiarity with cross-border customs requirements
Experience working with a TMS or freight management system
Advanced English proficiency

Uber Freight Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber Freight and has not been reviewed or approved by Uber Freight.

Healthcare Strength — Health coverage is considered strong, including medical, dental, vision, and mental-health/EAP options with HSA/FSA support. This is often highlighted as a reliable cornerstone of the package.
Parental & Family Support — Parental leave stands out with extended paid time for new parents and broader family-planning support. This category is frequently singled out as a clear strength.
Leave & Time Off Breadth — PTO and sick leave are described positively, with hybrid/remote flexibility in many roles supporting work–life balance. Time-off policies are seen as a meaningful contributor to overall satisfaction even when pay sentiment is mixed.