Logistics Support I

Why Sonic?

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Pay Scale

$21-$23/hr

Benefits and Perks:

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Use of company vehicle
• Company Paid Pregnancy/Bonding Leave

Position Type/Expected Hours of Work:

full-time (40 hours per week), non-exempt position

Travel:
As needed.

Objectives of this role:

The Logistics Support role is a key member of the Operations team responsible for executing daily shipping and receiving activities, overseeing warehouse organization, performing inventory tasks, and supporting cross‑functional communication with both internal and external customers. This hands‑on position requires strong attention to detail, accurate data entry skills, and the ability to navigate ERP systems and workflow tools to ensure smooth and efficient operations in telecom industry.

Essential Duties and Responsibilities:

• Receive, validate, and sign for incoming deliveries, including FTL, LTL, and parcel shipments.
• Process Customer RMA check‑ins, testing, disposition, breakdown, and restocking activities.
• Prepare, package, and ship customer orders in alignment with company requirements and carrier standards.
• Maintain warehouse cleanliness, organization, and compliance with safety standards.
• Perform manual inventories, including cycle counting and reconciliation of variances.
• Operate general warehouse equipment such as pallet jacks, dollies, forklifts, and carts.
• Accurately enter data into ERP systems, including receipts, shipments, inventory adjustments, and work order transactions.
• Use Jira‑like workflow systems to manage tasks, track progress, and communicate status updates.
• Collaborate with internal teams (Field Service, Purchasing, Customer Care) and provide excellent customer service to external partners as needed.
• Picking orders using RF unit in warehouses, yards, and various storage environments

Competency:

• Excellent written and verbal communications skills
• Ability to assimilate information from various sources to generate achievable plans.
• Good interpersonal skills and interface with all levels of departments and carriers
• Attention to detail with ability to work under pressure.
• Good organizational skills

Qualifications:

• Minimum 4 years of experience in general warehouse operations, including stocking, loading/unloading, inventory control, and warehouse organization.
• Minimum 3 years of shipping and receiving experience with UPS, FedEx, and parcel carriers.
• Experience using ERP systems (e.g., NetSuite, SAP, Oracle, Infor, etc.) for inventory and transaction processing.
• Experience with cycle counting and inventory accuracy processes preferred.

Knowledge, Skills and Abilities:

• Excel skills required.
• Experienced in a WMS (warehouse management system) ie SAP, D365, Spectrum, JDE

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The support team trains and supports a diverse group of products and services. We react to many situations simultaneously and require multitasking in a fast-paced environment daily.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.