Position Summary
The Logistics Supervisor is responsible for overseeing the day-to-day logistics and warehouse operations to ensure safe, efficient, and customer-focused execution of all activities. This role provides leadership to hourly team members, coordinates workflow, monitors operational performance, and ensures compliance with company policies while delivering exceptional service to internal and external customers.
Reports to: Operations Manager
Key Responsibilities
- Supervise daily logistics operations, including customer service, freight handling, dispatch, receiving, shipping, and cross-dock activities.
- Lead, coach, and develop team members to achieve productivity, quality, and safety objectives.
- Plan, prioritize, and assign work to ensure operational goals and customer commitments are consistently met.
- Monitor workflow and labor utilization to maximize efficiency and operational performance.
- Ensure the accuracy of operational data, inventory transactions, and supporting documentation.
- Maintain compliance with company policies, safety standards, and established operating procedures.
- Build and maintain strong customer relationships while ensuring service expectations are consistently achieved.
- Partner with customers to understand operational requirements and proactively resolve service issues.
- Maintain organized warehouse and storage areas by utilizing effective space management and recommending process improvements.
- Verify inbound shipments for accuracy, quality, and quantity.
- Monitor key performance indicators and implement corrective actions to improve operational results.
- Support continuous improvement initiatives and identify opportunities to increase efficiency, productivity, and service levels.
- Perform other duties as assigned.
Qualifications & Experience
Required
- 1–3 years of experience in logistics, distribution, warehouse operations, or supply chain.
- Previous experience leading or supervising employees in a warehouse or logistics environment.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong customer service orientation.
- Demonstrated ability to work independently while fostering a collaborative team environment.
Preferred
- Experience in cross-dock, transportation, or distribution center operations.
- Forklift certification or the ability to become certified.
Knowledge, Skills & Abilities
- Leadership and team development
- Time management and organizational skills
- Customer relationship management
- Attention to detail and accuracy
- Strong decision-making and problem-solving abilities
- Adaptability in a changing operational environment
- Commitment to workplace safety and continuous improvement
Physical & Working Conditions
- Fast-paced warehouse and logistics environment.
- May be required to work various shifts, weekends, or overtime based on business needs.
- Frequently stands, walks, bends, and reaches throughout the workday.
- Occasionally lifts and moves up to 50 pounds.
- Requires normal vision (corrected) for both near and distance work.
- Requires normal hearing (corrected) and finger dexterity for computer and equipment operation.
- Ability to work effectively despite frequent interruptions and changing priorities.
- Occasional travel of less than 10%.
Skills Required
- 1-3 years of experience in logistics, distribution, warehouse operations, or supply chain.
- Previous experience leading or supervising employees in a warehouse or logistics environment.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong customer service orientation.
- Demonstrated ability to work independently while fostering a collaborative team environment.
- Willingness to work various shifts, weekends, or overtime based on business needs.
- Ability to frequently stand, walk, bend, reach and occasionally lift and move up to 50 pounds.
- Occasional travel of less than 10%.
- Experience in cross-dock, transportation, or distribution center operations.
- Forklift certification or ability to become certified.
What We Do
J.W. Logistics is a premier provider of last mile transportation and logistics solutions supporting regional and national customers throughout the United States. JWL offers a range of logistics solutions allowing customers to stay focused on their core business. This strategy primarily involves same-day services including on-demand, distribution, and dedicated fleets of vehicles including cargo vans, straight trucks and tractor trailers. J.W. Logistics understands that each shipper’s last mile requirement needs are unique depending upon their business and the market they serve. JWL provides tailored solutions to meet these specific needs. Through years of experience, the management team at JWL has a long track-record of developing customized transportation solutions for regional and national customers. JWL offers a wide range of door-to-door distribution for clients of all sizes and needs. JWL facilitates shipping locally, between cities, and internationally, 24 hours a day, 7 days a week, 365 days a year.
