Duties and Responsibilities
- Plan and schedule transportation for inbound and outbound shipments
- Act as the main point of contact for customers providing proactive communication over the phone, via email, and in person as necessary
- Provide customers with shipment information and ensure changes to orders are acknowledged and acted upon in a timely manner
- Provide quick and effective solutions to resolve transportation delays and complications
- Assist with shipment documentation including BOLs, labels, and invoices
- Work effectively and collaboratively with all departments and team members
- Utilize Transportation Management Systems to track shipment operations, communications, and develop weekly/monthly reports and data analysis
- Identify opportunities for process improvement and develop strategic solutions with customers and carriers
Experience and Qualifications
- High School Diploma Required
- Bachelor's degree or equivalent experience in logistics, business, supply chain, or engineering is highly preferred
- Minimum 1-year third-party logistics experience preferred
- Minimum 1-year sales and/or customer service experience preferred
- Experience conducting business over the phone highly preferred
Knowledge and Skills
- Superb verbal and written communication, strong professional phone presence
- Proven ability to work independently and be a team player in a fast-paced environment
- Strong negotiation and persuasive skills
- Sense of urgency when resolving customer issues
- Attention to detail without sacrificing accuracy
- Ability to problem-solve and manage multiple tasks in a high-stress environment while hitting KPI’s
- Strong people skills including ability to build and maintain relationships with customers and carriers
- Determination and tenaciousness with strong work ethic, self-motivation, and sales drive
Benefits and Perks
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham, Fort Worth)
- Comprehensive Benefits Packet (Medical, Vision, Dental)
- Company Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Business Casual Dress Code
Top Skills
What We Do
Who?
FitzMark is an Indianapolis-based, third-party logistics (3PL) company.
What?
Simply put, we serve as a liaison between a shipper and a carrier in order to move freight. We make the connection between companies who have items to ship and the transportation companies that ship them. FitzMark plays a key role in the supply chain, allowing businesses to become leaner and reduce assets.
Why?
At FitzMark, we strive to provide best-in-class logistics services for our customers. Our mission is to create significant customer value through delivering reliability in the flow of customer goods and provide creative and technologically-advanced supply chain solutions. This is achieved by cultivating relationships based on trust and mutual respect with everyone we partner with and creating a goal-driven and fulfilling environment for all FitzMark employees.
Where do you come in?
The driving force behind FitzMark's remarkable success and growth are the people who call themselves FitzMarkers. Here at FitzMark, we have cultivated a fast-paced, energy-infused environment to drive productivity and accelerate growth to achieve wildly successful results.
We are a team of driven and motivated individuals who work hard and laugh harder. To learn more, visit www.fitzmark.com.
