Logistics Specialist (Customer Onsite | (GR/AIT)

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

As a Logistics Specialist, you will serve as a strategic escalation point and subject matter expert responsible for driving global supply chain integrity. A critical component of this role involves taking full ownership of the Aging-In-Transit (AIT) backlog for the APAC and EMEA regions, managing multi-million dollar inventory resolutions, and aligning cross-functional teams to meet aggressive quarterly targets. Additionally, you will spearhead the Goods Receipts (GR) program for the APAC and EMEA regions, requiring a flexible, non-traditional work schedule to maintain vital overlap with international partners. By resolving complex shipment anomalies, managing global receipts, and streamlining the purchase order validation process, you will directly enable supplier payments and drive continuous improvement across the customer’s global network.

Key Responsibilities

• Manage and execute the Goods Receipts (GR) program across the APAC and EMEA regions, ensuring accurate and timely systematic receiving for all international shipments.

• Operate on a non-traditional work schedule (4 days x 10 hours) to ensure real-time communication, seamless collaboration, and critical time-zone overlap with stakeholders in APAC and EMEA.

• Lead the strategic execution of the APAC and EMEA Aging In-Transit (AIT) burndown process, actively managing and mitigating multi-million dollar inventory backlogs.

• Host and direct weekly, monthly, and quarterly alignment calls with global 3PL partners and internal leadership to trace AIT progress, resolve bottlenecks, and enforce accountability.

• Serve as the Tier 3 subject matter expert and primary escalation point for unresolved purchase orders, complex BuySell actions, and late shipment resolutions.

• Establish and maintain a single, centralized working file for shipment tracking to ensure cross-functional data integrity and eliminate redundant reporting.

• Create, manage, and systematically resolve escalation tickets for orders facing Incorrect Status, Proof of Delivery issues, or Cancellations.

• Translate complex operational data into executive-level weekly reports, dashboards, and presentations to provide senior leadership with clear visibility into AIT burndown and international GR progress.

• Perform daily, in-depth root-cause analysis on late shipments, communicating directly with international 3PLs and site managers to force resolution and receipt.

• Validate, document, and update the PO order queue daily to seamlessly notify the AP team to finalize supplier payments.

• Own the development, documentation, and continuous improvement of inbound resolution and Goods Receipts Standard Operating Procedures (SOPs).

• Drive daily alignment meetings with core stakeholders to establish concrete action plans, consolidate tracking efforts, and prioritize high-value targets before quarter-end deadlines.

Experience and Education Requirements:

• Bachelor's degree with a specialization in Supply Chain, Logistics, or a related field (or equivalent advanced experience).

• 4+ years of experience in logistics, supply chain management, large-scale warehouse operations, or a similar high-volume, global environment.

• Proven ability and willingness to work non-traditional hours to effectively support and communicate with APAC and EMEA regional teams.

• Proven track record operating at a senior or Tier 3 level, successfully managing large-scale escalations, financial backlogs, international receiving programs, or complex cross-functional projects.

• Advanced proficiency in data analysis and problem-solving, with a demonstrated ability to design, implement, and track continuous process improvements.

• Strong knowledge of SAP, SQL, and enterprise-level dashboard reporting.

• Expert-level proficiency in Google Suite tools, specifically utilizing Google Sheets for complex data consolidation, tracking, and information sharing.

• Executive-level communication and customer service skills, with the ability to firmly and clearly align diverse, global stakeholders (including international 3PLs, warehouse leads, and senior management) toward a common goal.

• Highly proactive, risk-sensitive mindset with the critical thinking capacity to evaluate issues, recommend centralized solutions, and drive immediate positive results under tight deadlines.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus