Location:
Mississauga, ON - Creditview Rd (VA HO) - Support functionsAt Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
How will you CONTRIBUTE and GROW?The Scheduler is responsible for executing a variety of administrative scheduling duties to support the clinical consultants and client service technicians by optimizing their interventions in accordance with key performance indicators. The Scheduler will liaise with a variety of stakeholders and work with software applications to plan, coordinate and schedule interventions by clinical consultants, and client service technicians. Strong communication and organizational skills are essential, as you will navigate multiple tasks and stakeholder needs effectively in a fast paced environment.Optimize clinical consultants and client service technicians interventions using scheduling technology
Monitor and achieve KPI targets for efficiency
Update and manage scheduling databases with accuracy
Schedule and optimize the sequence of interventions to ensure efficiency and effectiveness are maintained, along with troubleshooting within geographical zones/routes.
Communicate actively with clients, clinical consultants and client service technicians regarding intervention details
Ensure interventions are completed and updated in the EMR system in a timely manner
Solve complex scheduling tasks in EMR, fill gaps for the next day dispatching orders and review interventions to minimize issues.
Escalate technical/clinical challenges to Manager
Identifies improvement opportunities to the Manager.
Receive emergency and non-emergency calls and record significant information and action them into the EMR system.
Monitor the route and status of service territory to coordinate and prioritize their schedule.
Enter data into the EMR system and maintain logs and records of calls, activities and other information.
College completed or combination of education and experience
2 - 3 years of experience in a dispatcher/scheduler role
EMR, distribution, logistic or optimization tools is an asset
Bilingual is an asset
Excellent computer literacy with Gmail and Google Applications
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Skills Required
- College education or an equivalent combination of education and experience
- 2–3 years of experience in a dispatcher or scheduler role
- Excellent computer literacy with Gmail and Google Applications
- Experience with EMR, distribution, logistics, or optimization tools
- Bilingual communication skills
Air Liquide Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Air Liquide and has not been reviewed or approved by Air Liquide.
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Healthcare Strength — Health insurance and life coverage are broadly provided under a global common care baseline that includes inpatient and outpatient healthcare. Dental and vision coverage are present in many locations, and short-term disability provisions have been enhanced.
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Parental & Family Support — Policies provide at least 14 weeks of fully paid maternity leave globally and paid parental leave for non-birthing parents in the U.S. Childcare benefits are available in some countries as part of the package.
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Strong & Reliable Incentives — Annual incentive bonuses, performance bonuses for exceeding goals, and profit-sharing are integrated into the total rewards structure. Feedback suggests additional earning avenues like overtime can further augment pay in eligible roles.
Air Liquide Insights
What We Do
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
