Job Summary
Interact with carriers / dispatchers to ensure the highest level of visibility and service. In doing so the JLP needs to identify, address, and resolve all in transit issues. Timely communication with all relevant stakeholders to determine the best course of action in the shortest amount of time is fundamental.
Responsibilities/ Tasks
1. Carrier Relations:
1. Grow & develop strong carrier relationships
2. Monitor and provide feedback on carrier overall performance to the Carrier Logistic Planner
3. Proactive communication with carriers to ensure shipments are being executed as scheduled
4. Trace status of shipments and provide information back to Shipper Logistics Planner as needed
5. Handle initial information on loss/damage and shortage claims on shipments
2. Customer Relations / Reporting:
1. Complete TMS shipment updates
2. Conduct EDI audits
3. Update / Reconcile yard checks
4. Book Lumpers
5. Track, report and bill accessorial charges
3.Corporate Responsibilities:
1.Perform all of the above responsibilities in alignment with our corporate strategic objectives
2. Perform all of the above responsibilities in alignment with our corporate values of LEAD WITH GRACE
4. Measurement:
1. Ensure data integrity is high when managing and completing orders
2. Verify carrier data is accurate before completing orders
5. Other Responsibilities:
1. Support and replace other team members as needed
6. Culture:
1.Support Company Culture and XTL's Core Principles - LEAD WITH GRACE
- Leadership
- Empowerment
- Appreciation
- Diversity
- Work Ethic
- Integrity
- Trust
- Honesty
- Growth
- Respect
- Agility
- Creativity
- Excellence
7. Main Requirements and competencies / Skills and Abilities
- Must be eager, up for new challenges, and not willing to settle
- Excellent customer service skills and professional demeanor
- Must have exceptional interpersonal and communication skills
- Self starter with good judgment, well organised, professional and detail oriented individual
- Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks
- A good knowledge of North American geography is an asset
- Post secondary education is required
- Working knowledge of AS400 is preferred
1. Able to work in fast pace environment
2. Able to work in a team atmosphere with minimal supervision
#ONTjob
Skills Required
- Post-secondary education
- Excellent customer service skills and professional demeanor
- Exceptional interpersonal and communication skills
- Self-starter with good judgment, organizational skills, professionalism, and attention to detail
- Ability to multitask, prioritize, meet deadlines, work under pressure, and take on additional tasks
- Ability to work in a fast-paced environment
- Ability to work in a team atmosphere with minimal supervision
- Knowledge of North American geography
- Working knowledge of AS400
What We Do
XTL Transport Inc. is a Canadian asset-based transportation and logistics company established in 1985, offering a comprehensive suite of supply chain solutions including over-the-road freight, warehousing and distribution, logistics management, and intermodal transport across North America.
