The LPD serves as the voice of the Managed Logistics customer within BlueGrace, understanding why the customer does business with BG, where they see value, and how they measure our performance. This is an account ownership role, not a people management role. The LPD owns the account and drives its strategic direction, working collaboratively with Operations to ensure service delivery meets customer expectations.
Duties and Responsibilities:
- Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account
- Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
- Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.
- Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
- Oversee account-specific projects and calculate/communicate ROI and value delivered
- Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
- Escalate critical client issues to leadership and drive follow-up to resolution
- Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently
- Other duties as assigned
Qualifications:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.
- Experience working with big box retail company’s a plus
- Sales experience a plus
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
- Ability to problem solve and come up with creative solutions to meet customer needs
- Experience working in TMS systems required
- Experience working with Microsoft Suite required
Skills Required
- Bachelor’s degree in supply chain or equivalent education and experience
- 7–10 or more years of experience in operational transportation solutions
- Proven experience in continuous improvement consulting, expanding account scope and revenue, and freight or transportation purchasing
- Experience working with big-box retail companies
- Sales experience
- Ability to speak effectively before customer or employee groups
- Ability to analyze transportation data and report clear, meaningful metrics
- Problem-solving ability and creative solution development
- Experience working in transportation management systems
- Experience working with Microsoft Suite
What We Do
BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs. Our typical clients operate growing businesses with transportation functions that have exceeded internal capacity, access to technology, resources and experience to effectively manage day-to-day transportation function on their own. Additionally, we assist clients looking to minimize transportation related costs as a way to increase their market competitiveness. Founded in 2009, BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States. With over 500 employees and working with over 10,000 customers to provide successful shipping solutions, the company has achieved explosive growth in its 10-year operating history. Backed by a $255 million investment by private equity firm Warburg Pincus, the company operates 12 locations nationwide, and its headquarters are in the sunny Tampa Bay area of Florida. For more information visit www.mybluegrace.com.
Why Work With Us
At BlueGrace, we invest in your potential from day one through world-class training and hands-on learning. Recognized for our award-winning culture, we empower you to take ownership of your career, embrace challenges, and grow in an environment built for collaboration and success.
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