Logistics & Operations Specialist

We are looking for a Logistics & Operations Specialist to join our Logistics team in Milan, supporting the growth of our business.

In this role, you will ensure the smooth execution of logistics and fulfillment operations across multiple brands and markets, acting as the key point of contact between warehouses, carriers, stores, and brand partners.

Beyond managing day-to-day operations, you will contribute to the continuous improvement of logistics processes, helping optimize costs, delivery lead times, operational efficiency, and the overall customer experience.

What you'll do:

• Coordinate daily operations with third-party logistics providers (3PLs), ensuring the smooth execution of inbound and outbound logistics activities.

• Manage relationships with carriers and freight forwarders, monitoring shipments, resolving delivery issues, and ensuring agreed service levels are met.

• Plan and coordinate domestic and international shipments according to business priorities and delivery schedules.

• Monitor the end-to-end fulfillment process for both B2B and B2C orders, ensuring timely and accurate deliveries.

• Manage operational activities related to shipping, returns, customs documentation, and inbound/outbound delivery notes (DDTs).

• Analyze logistics KPIs and operational data to monitor performance, identify trends, and support data-driven decision making.

• Identify opportunities to optimize logistics costs, improve delivery lead times, and increase operational efficiency.

• Drive continuous improvement initiatives by reviewing and enhancing logistics processes, workflows, and operating procedures.

• Own the definition and evolution of packaging standards and operational guidelines, ensuring consistency, efficiency, and alignment with brand requirements.

• Partner with Customer Service, Finance, Tech, and Brand teams to deliver seamless operational execution and continuously improve the customer experience.

• Support the implementation of new operational tools, systems, and automation initiatives to streamline logistics and fulfillment processes.

• Act as a key point of reference for logistics operations, proactively identifying issues and coordinating effective solutions across internal and external stakeholders.

What we're looking for:

• 2–5 years of experience in Logistics, Supply Chain, Operations, or Order Management, preferably within fashion, luxury, retail, or e-commerce.

• Experience working with third-party logistics providers (3PLs), carriers, and international shipments.

• Knowledge of logistics, transportation, customs, and fulfillment processes.

• Strong analytical mindset with the ability to monitor KPIs and identify opportunities for operational improvement.

• Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Excel; experience with ERP, OMS, WMS, or logistics management systems is a plus.

• Strong communication and stakeholder management skills, with the ability to collaborate effectively across multiple internal and external partners.

• Fluency in both Italian and English.

What we offer:

• Compensation package within a range of €25,000-€32,000 gross annual salary, depending on experience, skills, and alignment with the role requirements.

• Benefits: lunch tickets, company laptop, discounts on our owned brands and brand partners, and additional perks through local offers and partnerships.

• Learning & Development: continuous learning opportunities through TLG University and other internal training initiatives.

• People & Culture: join a young (31yo average), international (30+ nationalities), and fast-growing team where collaboration, ownership, and innovation are at the core of everything we do.

At The Level Group, we believe diverse perspectives and experiences make stronger teams. We welcome applications from candidates of all backgrounds, nationalities, identities, and abilities. If you require any accommodation during the interview process, please let us know and we will be happy to support you.