Arvato is an innovative and internationally leading service provider in the field of e-commerce and supply chain management.
With more than 19,000 employees worldwide, Arvato delivers practical and relevant solutions across industries including Telecommunication, Hightech & Entertainment, Automotive, Banking, Insurance, Healthcare, Consumer Products and Publishing.
Using the latest digital technologies, Arvato develops, operates, and optimizes complex global supply chains and e-commerce platforms, acting as a strategic growth partner for its customers.
Arvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA.
Job DescriptionWe are looking for an Operations Logistics Manager who will be responsible for our warehouse operations.
What You’ll Do
- Planning of Inbound, Outbound, Return, Product Care and Customer Experience processes
- Tracking and realization of capacity targets
- Management and development of Inbound, Outbound, Return, Product Care and Customer Experience teams
- Tracking the transfer of production capacities with the customer in daily and weekly meetings
- Tracking and planning of production budget
- Tracking and realization of productivity targets
- Monitoring the income and expenditure balances of the projects for which it is responsible
Your Profile
- Min. Bachelor’s degree in related departments
- Min. 5 years of experience in the warehouse operations processes; preferably in e-commerce
- Experience to manage Return, Product Care and Customer Experience preferably in textile e-commerce
- Strong interpersonal and communication skills
- Strong problem-solving skills
- Advanced knowledge of English both written and verbal
- Able to work within a dynamic and fast-paced environment
- Experienced in field force management
- Very good knowledge of MS Office applications
- Customer and solution-oriented
- Living/willing to live in Anatolian Side of İstanbul-Kocaeli
Additional Information
What We Offer
- A global work environment with exposure to international projects and teams
- Opportunities for professional growth, learning, and career development
- A collaborative and supportive team culture
- Being part of Bertelsmann SE & Co. KGaA — one of the world’s leading media and service companies
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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Skills Required
- Bachelor’s degree in a related field
- At least 5 years of experience in warehouse operations processes
- Experience in e-commerce warehouse operations
- Experience managing returns, product care, and customer experience, preferably in textile e-commerce
- Strong interpersonal and communication skills
- Strong problem-solving skills
- Advanced written and verbal English
- Ability to work in a dynamic, fast-paced environment
- Field force management experience
- Very good knowledge of Microsoft Office applications
- Customer- and solution-oriented approach
- Living or willing to live on the Anatolian Side of Istanbul or in Kocaeli
What We Do
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
