We are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Troy office.
What’s in it for you?
- Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.
- Virtual Care: Access to Teladoc services for 24/7 healthcare on your schedule through insurance coverage.
- Award-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.
- Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
- Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.
- Team That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
- Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.
- Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.
What you’ll do:
- Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
- Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
- Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
- Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
- Deliver Weekly review and monthly report outs to the customer based on their requirements
- Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
- Calculating the ROI and impact for projects and communicating value provided.
- Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.
- Escalation of client critical issues to upper management and follow up with solutions
- Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
- Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.
What you’ll need:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 5+ year of LTL or FTL experience required.
- Experience working with big box retail companies
- Ability to write business and other related reports and correspondence as an industry subject matter expert.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Experience working in ERP/WMS systems and Microsoft Office Suite
Skills Required
- TL (truckload) experience
- Flatbed experience
- Degree in Logistics or related field and/or 1+ years' experience in logistics, transportation or related field
- Working knowledge of Microsoft Office Suite
- Experience working with Transportation Management Systems (TMS)
- Effective oral and written communication skills
- Ability to work collaboratively and maintain effective working relationships
- Ability to think creatively and identify solutions
- Demonstrated ability in process improvement
What We Do
BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs. Our typical clients operate growing businesses with transportation functions that have exceeded internal capacity, access to technology, resources and experience to effectively manage day-to-day transportation function on their own. Additionally, we assist clients looking to minimize transportation related costs as a way to increase their market competitiveness. Founded in 2009, BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States. With over 500 employees and working with over 10,000 customers to provide successful shipping solutions, the company has achieved explosive growth in its 10-year operating history. Backed by a $255 million investment by private equity firm Warburg Pincus, the company operates 12 locations nationwide, and its headquarters are in the sunny Tampa Bay area of Florida. For more information visit www.mybluegrace.com.
Why Work With Us
At BlueGrace, we invest in your potential from day one through world-class training and hands-on learning. Recognized for our award-winning culture, we empower you to take ownership of your career, embrace challenges, and grow in an environment built for collaboration and success.
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