Working closely with 3PL partners, the role will drive performance across safety, service, cost and compliance, using robust governance to support strong operational delivery. With responsibility for day-to-day site operations, peak planning and key network initiatives, this position brings together operational excellence and strategic thinking, using data-led insights to identify improvement opportunities, enhance customer service and deliver value. The role will also help shape a connected One Team culture, building strong stakeholder relationships and supporting the future growth and resilience of the M&S supply chain network.
We are looking for someone with proven logistics and supply chain leadership experience, strong commercial awareness and a track record of supporting operational, service and cost performance. The ideal candidate will be a strategic and analytical thinker, able to use data and AI-driven insights to solve problems, manage risk and identify opportunities for improvement. Strong stakeholder management and communication skills are important, alongside a collaborative, resilient and self-motivated approach to leading change in a fast-paced environment.
NB: The role will be based from one of our Logistics hubs, Bradford, Castle Donington, Welham Green or our Waterside Support Centre dependent on the successful candidate’s location. This role will involve regular travel to sites across the country.
What you’ll do
Your key accountabilities will include:
Lead warehouse operations to deliver safe, efficient and cost-effective service, ensuring KPI, budget and stock accuracy targets are achieved across accountable sites
Manage and influence 3PL partners, driving performance, contractual compliance and continuous improvement through robust governance and review processes
Drive operational excellence by using data-led insights to identify opportunities, remove barriers, mitigate risks and enhance service and cost performance
Support strategic network initiatives, including peak planning, capacity management and operational change programmes that strengthen business performance
Build strong stakeholder relationships and engaged teams, championing collaboration, inclusion and a One Team culture across the supply chain network
Who you are
Your skills and experience will include:
Proven experience leading complex warehouse or distribution operations, including highly automated or robotics-enabled environments
Strong commercial acumen with experience managing operational budgets, controlling costs and driving performance through effective 3PL and contract management
Ability to use data, insight and AI-driven tools to solve complex challenges, mitigate risks and identify opportunities to improve service and efficiency
Strong understanding of store and ecommerce operations, with the ability to balance customer needs, operational priorities and business objectives
Excellent communication and influencing skills, with a collaborative approach, confidence to challenge constructively and resilience to thrive in a fast-paced, evolving environment
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
Skills Required
- Proven experience leading complex warehouse or distribution operations, including highly automated or robotics-enabled environments
- Strong commercial acumen with experience managing operational budgets and controlling costs
- Experience managing 3PL partners and contract performance, compliance and governance
- Ability to use data, insight and AI-driven tools to solve problems, mitigate risk and identify improvement opportunities
- Strong understanding of store and ecommerce operations and balancing customer and operational priorities
- Excellent communication, influencing skills, collaboration and resilience in fast-paced environments
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
