“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Based at the customer site, the Reverse Logistics Operations Manager will execute reverse logistics operations to maintain the circular flow of products and materials. Working with business leads, you will define and manage business processes and technology roadmaps, driving change management through collaboration, influence-without-authority, and a deeply customer-focused approach. You will oversee several on-site processes that impact daily operations—ensuring return requests, shipping, dispositioning, repacking, recycling, resell, repairs, and disposal remain perfectly synchronized. By combining "boots on the ground" oversight with data-driven insight, you will provide coaching to peers, review impacts to inventory, and develop robust mitigation strategies using root cause and corrective action analysis.
Top Daily Responsibilities:
Be the single point of contact to manage all site Reverse Logistics Operations exceptions, escalations, and operational reporting.
Manage and monitor Key Performance Indicators (KPIs) to achieve optimal warehouse performance and ensure the synchronization of returns, repairs, recycling, and dispositioning.
Oversee day-to-day warehouse operations (“boots on the ground”), physically inspecting the floor and proactively resolving emerging issues.
Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies, immediately escalating risks of delay with operations.
Duties & Responsibilities:
Operations & 3PL Management
- Work closely with 3PL partners and internal teams to establish, review, and update process improvements for SOPs.
- Oversee on-site activities that impact daily operations, ensuring service commitments and circular flow models are met.
- Monitor subcontractor performance to agreed SLOs, clearly communicating risk, priority shifts, and blockages relating to floor utilization, packaging, and inventory management.
Issue Management, Reporting & Escalation
- Manage GUTS ticket/Buganizer routing, resolution, and timely communications, troubleshooting WMS technical issues as they arise.
- Monitor order/ticket backlog to identify potential problem orders, perform root cause analysis for late orders, and initiate corrective actions.
- Support the development of dashboards to effectively communicate warehouse performance metrics, using data to pull trends and recommend actions.
Continuous Improvement & Projects
- Review and update team processes with a continuous improvement mindset (Kaizen, Lean, Six Sigma, PDCA, DMAIC, A3).
- Measure the impact and value of identified insights, prioritizing cost-saving and process-optimization projects to enhance the overall customer experience.
- Stay up to date with the latest benchmarks, emerging tools, and advancements in supply chain and reverse logistics to continuously improve local processes.
Stakeholder Management & Communication
- Serve as the primary point of contact for customer inquiries, concerns, issues, and escalations.
- Partner with planners, PMs, and support teams to create awareness of new projects and highlight key actions to support on-time delivery.
- Present concise status reports, summarizing operational trends and recommended actions to internal and external stakeholders.
- Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight and influence-without-authority.
Qualifications
Experience and Education Requirements:
- Bachelor’s degree with a specialization in Supply Chain, related field, or equivalent experience.
- 5+ years of logistics, supply chain, large-scale warehouse operations, or related experience (distribution/DC, 3PL, or reverse logistics preferred).
- 3+ years of demonstrated experience planning, organizing, tracking, and controlling tasks to achieve goals, with at least 3+ years in stakeholder management and facilitation.
- 1+ year of specific customer experience within customer systems and knowledge of their SOP/SWI operations.
- Proven self-starter who can work independently and as part of a cross-functional team in a fast-paced environment with limited oversight.
- Excellent customer service skills, including a proven ability to listen, comprehend, effectively communicate, and build relationships.
- Ability to use critical thinking to develop, evaluate, recommend, and present best options; highly risk-sensitive, recognizing when problems are likely to arise.
- Experience and knowledge of SAP/WMS systems.
- Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing.
- Knowledge of continuous-improvement frameworks (Kaizen, Lean, Six Sigma, PDCA) and dashboard reporting is strongly preferred.
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Skills Required
- Bachelor's degree in Supply Chain or related field or equivalent experience
- 5+ years in logistics, supply chain, or large-scale warehouse operations
- Experience planning, organizing, tracking, and controlling tasks (3+ years)
- Stakeholder management and facilitation experience (3+ years)
- 1+ year customer-specific experience with customer systems and SOP/SWI
- Experience and knowledge of SAP and WMS systems
- Proficiency with Google Suite tools, including Google Sheets
- Knowledge of continuous-improvement frameworks (Kaizen, Lean, Six Sigma, PDCA) and dashboard reporting
- Experience with distribution/DC, 3PL, or reverse logistics
- Proven self-starter able to work independently and in cross-functional teams
- Excellent customer service, communication, and relationship-building skills
- Critical thinking, risk sensitivity, and corrective action/root cause analysis skills
- Experience managing ticketing routing and resolution (GUTS/Buganizer) and troubleshooting WMS technical issues
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
