Logistics Operations Associate II (M-F, 5:00 PM - 1:00 AM or 9:00 PM - 5:00 AM)

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.   
• Develop lasting relationships with great people.   
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Logistics Operations Associate II (M-F, 5:00 PM - 1:00 AM or 9:00 PM - 5:00 AM)

Logistics Operations Associate II (Real Time Solutions) are responsible for the execution of logistics occurring in one of Niagara’s geographic Supply Chain regions. This role is heavily focused on coordinating all logistics related activities that occur once a shipment is scheduled to ship to customers from Niagara/3PL warehouses. The Real Time Solutions team supports logistics needs for both internal and external customers such as Niagara shipping offices/warehouse staff, Customer Service, Production/deployment planning, Sales and Carriers.

Essential Functions

• Daily communication/coordination with customers, carriers, plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and providing solutions in real time.
• Providing clear and proactive notifications to customers as it pertains to status of shipments
• Focus on avoiding costs as it pertains to but not limited to: RMA avoidance, carrier recoveries, customer fines, and accessorials
• Trouble shooting system issues impacting orders that need to ship
• Experience with Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS
• Rescheduling shipments in customer scheduling portals
• Updating customer tracking documents in a timely manner
• Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner
• Escalation to leadership team when appropriate
• Building relationships and collaborating with cross functional supply chain team to resolve issues and provide logistics related solutions
• Miscellaneous operational reporting on regional team metrics
• Working with Supervisor to maintain critical job relevant SOPs
• Identifying and developing solutions for improvements in process and communication between departments 
• Training and providing support for new employees
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
  • 2 Years – Experience in Field or similar manufacturing environment
  • 2 Years -  Experience in Position
  • 0 Years – Experience managing people/projects

*experience may include a combination of work experience and education

• Preferred Qualifications:
  • 4 Years - Experience in Field or similar manufacturing environment
  • 4 Years – Experience working in Position               
  • 2 Years – Experience managing people/projects                

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority
  • Keeps alert for safety issues and escalates immediately
  • Effectively prioritizes tasks based on department goals
  • Shows respect to others and confronts interpersonal issues directly
  • Prioritizes resolution of customer issues effectively
  • Responds promptly and honors commitments to internal and external customers
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
  • Increases performance through greater efficiency
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts
  • Understands interdepartmental impact of individual decisions and actions
  • Seeks solutions rather than placing blame
• Empowered to be Great
  • Consistently looks for ways to improve one’s self through growth and development opportunities
  • Communicates clearly and promptly up, down, and across
  • Communicates effectively to manage expectations

Education

• Minimum Required: 
  • High School Diploma

• Preferred: 
  • Bachelor's Degree in Business, related field, or equivalent work experience.

Foreign Language

• Required:            None Required
• Preferred:           Spanish speaking

Typical Compensation Range

Pay Rate Type: Hourly

$24.59 - $32.58 / Hourly

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. 
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

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Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.