Complete all office functions including answering phones and directing calls to appropriate extensions, store credits, store billing, accounting, payroll, associate personnel files, item set-up, and other functions with a high level of confidentiality. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities- Essential Job Functions:
- Assist manager in directing office associates on daily work tasks, determine their regular job assignments.
- Communicate with internal and external associates on multiple issues that impact the business.
- Provide excellent customer service to stores and vendors, assisting them with their needs or directing them to the appropriate personnel to assist them.
- Greet on-site visitors and direct them to the appropriate area.
- Release daily store orders when directed; sort, color-code, and separate store bills by load to prepare for shipping.
- Take special orders and late additions from floral clerks; communicate these requests to the buying office and follow-up as appropriate to finalize the request.
- Reconcile vendor billing.
- Research and process store overages/shortages.
- Input data into multiple computer systems using multiple programs.
- Enter associate schedules in time keeping system, review and adjust associate work hours, finalize payroll weekly.
- Complete and maintain associate paperwork needed for complete personnel files.
- Communicate effectively with warehouse associates, management, leadership team, as well as outside vendors and store personnel on issues that impact the facility.
- Do accounting/reconciliation for weekly facility expenses.
- Work with the distribution center (DC) associates to help improve two-way communications.
- Process national floral item setups.
- Create order guides for all divisions using barcode creation program.
- Print and sort product labels as needed.
- Order and maintain inventory on office and warehouse supplies.
- Ship/receive supplies needed for the office or warehouse.
- Build team cohesiveness through on-going communication.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Desired Previous Job Experience:
- Proficient in Microsoft Office
- Strong interpersonal skills with a positive attitude
- Proven track record in building and supporting team concepts
- Must be able to work independently and handle multiple tasks concurrently
- Problem solving skills
- Good organizational skills as well as detail oriented
- Excellent oral and written communication skills
- Sense of urgency with an emphasis on safety when dealing with holiday volume increases
- Ability to manage time and multiple projects and prioritize accordingly
- General understanding of Kroger divisions' and DC processes
Skills Required
- Strong interpersonal skills with a positive attitude
- Proven track record in building and supporting team concepts
- Ability to work independently and handle multiple tasks concurrently
- Problem-solving skills
- Good organizational skills and attention to detail
- Excellent oral and written communication skills
- Sense of urgency with emphasis on safety during holiday volume increases
- Ability to manage time, prioritize tasks, and manage multiple projects
- General understanding of Kroger divisions and distribution center processes
- Proficiency in Microsoft Office
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
Kroger Insights
What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
