At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
About this opportunity:
At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally.
What you will do:
- Manage end-to-end order lifecycle: supplier setup, part number setup, order intake, validation, allocation, fulfillment, and delivery
- Align customer orders with inventory availability and supply planning
- Prioritize orders for telecom projects (rollouts, upgrades, maintenance)
- Monitor and improve KPIs: order cycle time, fill rate, and service levels
- Coordinate with sales, planning, and operations for demand visibility and execution
- Manage backorders, order exceptions, and escalation processes
- Provide material status updates in weekly deployment meetings (per site)
- Reallocate materials to achieve 100% BOM completion and reuse excess inventory
- Track materials manually for special projects and site builds
- Design and manage distribution networks, transportation, and warehouse operations
- Oversee inbound/outbound logistics, freight optimization, and 3PL/4PL coordination
- Ensure compliance with international trade, customs, and safety regulations
- Implement reverse logistics processes for returns and waste reduction
- Coordinate material deliveries based on "Need By Dates" and project requirements
- Manage pickups and timely movement of materials from market warehouses
- Oversee POD packing and delivery per process requirements
- Coordinate return, scrap, or decommissioning of excess/customer-owned materials
- Lead warehouse operations: receiving, storage, inventory control, picking, packing, and dispatch
- Optimize warehouse layout, space utilization, and material handling
- Ensure inventory accuracy, order fulfillment, and safety compliance
- Drive automation and digitalization (WMS, barcode, RFID)
- Manage inventory levels, replenishment strategies, and working capital
- Align logistics with S&OP processes and demand planning
- Analyze supply-demand gaps and implement corrective actions
- Track KPIs: inventory turnover, service levels, and order cycle time
- Identify and mitigate risks impacting fulfillment and network continuity
- Develop contingency plans for supply disruptions and urgent requirements
- Lead logistics and warehouse transformation projects
- Apply PMI-PMP methodology across project lifecycle
- Support telecom rollout, expansion, and upgrade initiatives
- Ensure on-time, within-scope, and within-budget project delivery
- Manage risks, dependencies, and cross-functional stakeholder communication
The skills you bring:
- Bachelor's degree, preferably in Business, Operations, Engineering, Computer Science, IT or other science discipline.
- 10+ years of hands-on experience in Order & Delivery Management, logistics, & Warehousing
- Proven experience in establishing greenfield supply chain setups including warehouse, and WMS systems.
- Experience in Ericsson ERP/WMS systems (SAP) and telecom project environments
- Be familiar with Ericsson or distributor claims processes and collaborate with relevant parties to resolve any disputes related to defective materials.
- Good aptitude to embrace/deploy Project Management Skills
- Proven experience in managing telecom rollout & implementation projects
- Strong understanding of telecom equipment, including cell towers, rooftop sites, small cells, fiber optics, power systems, and backhaul technologies.
- Proven experience supporting multiple wireless infrastructure projects from start to finish.
- Be familiar with Ericsson or distributor claims processes and collaborate with relevant parties to resolve any disputes related to defective materials.
- APICS - CSCP / CPIM certification (preferred/required)
- PMI Credentials - PMP preferred
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Toronto (Country/ City)
Job details: Operations Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
The salary range for this position is
• Toronto: $87,500- $ 114,000
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
