Logistics Manager

Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As a Logistics Manager, you will have the opportunity to be a part of Engrain's growth and dynamic environment. The ideal candidate will be a self-starter, owning the ordering, shipping, and installation and support process for our TouchTour hardware. Multi-tasking skills are critical to the success of this role, as well as the ability to be flexible and solutions-oriented. Effective communication with clients, internal stakeholders, and vendors/partners will be required.
What you'll do...

• Establish and maintain standard, custom, and new hardware solutions
• Analyze profit thresholds and help determine hardware pricing
• Manage vendor relationships as they relate to freight, hardware, purchasing, and installations
• Manage computer imaging process; creating images, keeping them up-to-date, and maintaining stock of imaged computers for customer orders
• Serve as first point of escalation for TouchTour Support or Implementation teams for any hardware, freight, or installation issues that may arise
• Negotiate and formulate best practices surrounding installer payment thresholds
• Maintain a pool of available hardware installers that match Engrain's level of service excellence
• Coordinate with installers or clients to remotely configure and troubleshoot hardware as needed
• Oversee and maintain hardware troubleshooting best practices and act as first point of contact for Support Team
• Keep hardware spec sheets current
• Lead the support team on strategies related to hardware troubleshooting; providing training, guidance, and on-call technical support
• Oversee procurement and purchasing to ensure suitable amounts of inventory are maintained for all SKUs
• Maintain organization of logistics office and storage area to allow for easy inventory management
• Oversee RMA and warranty processing for all customer hardware
• Oversee installation and deployment processes and documentation
• Manage hardware shipping and installation timelines for all clients following up as needed
• Lead discussions and efforts in identifying improved hardware solutions
• Work closely with the finance team to manage costs, invoices, and inventory carrying
• Coordinate custom shipping and installation solutions for high priority trade-show orders
• Serve as a key member of the support team for strategies related to hardware solutions, product shipment and logistics, inventory management, and successful client/vendor relationships

Requirements
What you offer us...

• 5+ years in logistics management, particularly in the areas of procurement, shipping, installation, vendor management, and inventory management
• Strong knowledge of computer hardware, software, display systems, and mounting solutions
• Ability to analyze, identify, and problem-solve tactical and strategic challenges
• Excellent interpersonal, negotiation, and instructional communication skills
• Adept at implementing new processes, with little to no oversight
• Computer and IT savvy with quick learning curve for new products or systems
• High level of professionalism, integrity, and respect for others
• Ability to use hand tools, manage light custom assembly, lift heavy boxes/equipment on occasion (

What we offer you...

• Salary Disclosure for Colorado: annual salary of $70,000-$78,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental, and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for learning & growth opportunities through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.