About this opportunity:
We are seeking a Logistics Manager to join our global logistics team from diverse backgrounds, all committed to enabling a seamless, efficient, and responsive supply chain. This role supports reverse logistics operations and the delivery of spare parts to our customers. In this role, you will help coordinate and improve day-to-day logistics operations for the assigned region, ensuring consistent service delivery and compliance with agreed processes.
What you will do:
- Oversee warehousing, international freight, reverse logistics, and spare parts delivery activities to ensure reliable execution against agreed business SLAs and operational KPIs.
- Monitor repair, replenishment, faulty return, and spare parts flows across the assigned scope; analyze lead-time gaps, lost days, lane performance, and exception trends; and drive corrective actions with LSPs, internal teams, and stakeholders to improve service reliability, operational speed, and customer responsiveness.
- Investigate issues related to trade compliance, demand changes, LSP execution, stakeholder requirements, or supply chain constraints; coordinate practical solutions and escalate risks or blockers when needed.
- Maintain adherence to agreed logistics processes, ISO requirements, quality controls, compliance standards, data quality expectations, and KPI/SLA tracking to support consistent service quality and audit readiness.
- Prepare logistics budget inputs, monthly accruals, LSP invoice validation, variance analysis, spend visibility, and timely billing support for the assigned satellite hub or area of responsibility.
- Track day-to-day service execution, support contract follow-up, review performance trends, and identify operational or commercial improvement opportunities for discussion with relevant stakeholders.
- Support sourcing bids, tender input preparation, supplier evaluation, commercial discussions, contract-related follow-up, and procurement activities involving Logistics Service Providers by providing operational requirements, performance insights, cost input, and risk considerations.
- Identify and support opportunities to apply automation, AI-enabled analytics, and system enhancements to reduce manual work, improve data accuracy, strengthen visibility, accelerate exception management, and deliver measurable improvements in efficiency, cost, service performance, and stakeholder responsiveness.
- Contribute logistics expertise to regional or cross-functional initiatives, operational projects, ad hoc assignments, and improvement activities required by SAR priorities, coordinating follow-up actions and supporting execution of agreed business outcomes.
The skills you bring :
- Good understanding of logistics operations, including warehousing, transportation, international freight, reverse logistics, spare parts distribution, cross-border shipment processes, and service-level performance management.
- Working knowledge of trade compliance, customs documentation, import/export requirements, Incoterms, logistics regulations, and quality requirements.
- Experience managing Logistics Service Providers (LSPs), including KPI and SLA monitoring, operational reviews, issue resolution, escalation management, and implementation of corrective actions.
- Proficiency in logistics and supply chain systems, including ERP, TMS, WMS, LSP portals, dashboards, and reporting tools. Capable of supporting master data accuracy and process standardization activities.
- BTech /BE /Master's Degree in any industry (supply chain management, Logistics, Operation mgmt,, industrial engineering)
- Having CSCP/ CLTD would be an added advantage.
- 6+ years of total experience in logistics, supply chain, or operations. Experiences in managerial or leadership roles will be an advantage.
- Preferably having experience in managing cross-border or international logistics for multinational business.
- Good understanding of AI / Machine Learning concepts and their application in supply chain (e.g. forecasting, network optimization, risk sensing)
- The role requires flexibility to work across different time zones to support global operations. The job holder is also expected to participate in a rotational backup arrangement, including providing coverage during festive and public holiday periods when required.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793123
Skills Required
- Degree from a recognized and accredited institution, such as a BTech, BE, or master’s degree in supply chain management, logistics, operations management, industrial engineering, or another relevant field
- At least 6 years of experience in logistics, supply chain, or operations
- Understanding of warehousing, transportation, international freight, reverse logistics, spare-parts distribution, cross-border shipments, and service-level performance management
- Working knowledge of trade compliance, customs documentation, import/export requirements, Incoterms, logistics regulations, and quality requirements
- Experience managing Logistics Service Providers, including KPI and SLA monitoring, operational reviews, issue resolution, escalation management, and corrective actions
- Proficiency with logistics and supply chain systems, including ERP, TMS, WMS, LSP portals, dashboards, and reporting tools
- Ability to support master data accuracy and process standardization
- Understanding of AI and machine learning concepts and their supply-chain applications
- Experience managing cross-border or international logistics for a multinational business
- CSCP or CLTD certification
- Managerial or leadership experience
- Flexibility to work across time zones and participate in rotational backup coverage during holidays
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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