Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 6,000+ specialists.
The company opened a manufacturing facility in Vietnam in 2025 and continues to expand ever since. We are actively growing both our capabilities and local presence. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.Key Responsibilities:
Manage daily import, export, and domestic freight movements across air, ocean, and cross-border road transport.
Oversee expedited cross-border trucking from China (via Huu Nghi / Lang Son border gates), ocean freight via the Hai Phong port cluster (Lach Huyen and Dinh Vu terminals), and air freight via Noi Bai International Airport (HAN).
Build, execute, and monitor daily and weekly shipping schedules aligned with the Master Production Schedule (MPS) and global customer fulfillment commitments.
Maintain end-to-end compliance for Dangerous Goods (DG) shipments, particularly lithium battery-powered products, enforcing UN38.3 test summaries, MSDS validity, IATA DGR, and IMO IMDG standards.
Develop and maintain contingency protocols (contingency routing, modal shifts) to bypass border congestion, port disruptions, adverse weather, and peak-season capacity shortages.
Ensure full compliance with Vietnamese customs regulations, specifically Circulars 38/2015/TT-BTC and 39/2018/TT-BTC governing Export Processing Enterprises (EPE).
Supervise specialized regulatory inspection procedures (kiểm tra chuyên ngành) for electronic equipment, including Ministry of Information and Communications (MIC) Declarations of Conformity, radio frequency (RF) type approvals, and import licensing for civil cryptography and cybersecurity systems.
Manage the application and issuance of preferential Certificates of Origin (C/O) to optimize duty exposure under EVFTA (Form EUR.1), CPTPP, UKVFTA, and RCEP.
Act as the lead technical representative during Post-Clearance Audits (Kiểm tra sau thông quan) and maintain professional relations with local customs branches (Chi cục Hải quan).
Direct the day-to-day execution of freight forwarders, shipping lines, customs brokers, and domestic trucking providers.
Enforce strict vendor SLA performance: On-Time Pick-up (OTP), On-Time Delivery (OTD), customs clearance lead times, and billing accuracy.
Conduct Quarterly Business Reviews (QBRs) and partner with the Supply Chain Manager during annual freight tenders, RFQs, and contract negotiations.
Investigate and settle shipping discrepancies, transit damages, cargo losses, and carrier claims.
Oversee the operational logistics budget, monitoring actual spend on freight, customs brokerage, terminal handling, and accessorial charges against budget targets.
Strictly minimize non-value-added costs: maintain zero tolerance for demurrage and detention (D&D) charges and port/airport storage fees through pre-clearance workflows, milestone monitoring, and extended free-time negotiations.
Track landed cost per unit (freight, duties, and handling fees per component/SKU) and drive quarterly cost-reduction initiatives without compromising lead times.
Apply Lean principles to eliminate waste (Muda) in transit times, documentation handoffs, and intermediate handling.
Accelerate process digitalization by aligning data integration between the VNACCS/VCIS customs portal, enterprise ERP (SAP/1C), and external shipment visibility platforms.
Standardize Standard Operating Procedures (SOPs), work instructions, and internal controls to eliminate declaration errors and discrepancies.
Lead, train, and balance workloads across the import, export, and customs clearance teams, fostering a culture of accountability and operational excellence.
Provide transparent reporting to the Supply Chain Manager regarding customs bottlenecks, critical inbound shipments, audit readiness, D&D risk exposure, and vendor scorecards.
A. Multimodal Operations & Shipment Execution
B. Customs Compliance, EPE Operations & Báo Cáo Quyết Toán
C. Carrier, 3PL & Partner Management
D. Landed Cost Control & D&D Minimization
E. Lean Logistics, Digitalization & Automation
F. Team Leadership & Cross-Functional Coordination
Requirements:
Bachelor’s degree in International Trade, Logistics, Supply Chain Management, Foreign Trade, or related business fields.
5+ years of progressive operational experience in international freight forwarding, logistics, and customs clearance in Vietnam.
At least 2–3 years in a leadership capacity (Supervisor, Team Lead, or Senior Operations Specialist) within a manufacturing environment.
Mandatory: Direct operational experience working within an Export Processing Enterprise (EPE), preferably in Electronics Manufacturing Services (EMS), consumer electronics, or high-tech hardware.
Advanced proficiency in the VNACCS/VCIS customs declaration system and enterprise ERP/WMS platforms (SAP, Oracle, or 1C).
Deep operational understanding of Vietnamese customs law, Circulars 38/2015 and 39/2018, Incoterms 2020, and HS code classification for complex electronic devices and assemblies.
Direct experience handling China–Vietnam cross-border trucking (Lang Son / Pingxiang border corridors), Hai Phong port operations, and Noi Bai air cargo handling.
Working knowledge of Dangerous Goods (DG) documentation for lithium-ion/metal batteries and MIC regulatory conformity testing procedures.
Strong data analysis skills in Excel (advanced modeling, pivot tables) and BI tools for inventory reconciliation, customs data matching, and landed cost modeling.
High level of personal accountability, decisive execution under pressure, and structured problem-solving skills (5 Whys, 8D methodologies).
Strong negotiation, interpersonal, and stakeholder management skills across cross-functional internal teams, logistics vendors, and government authorities.
Systems-oriented mindset committed to continuous audit readiness and meticulous attention to regulatory detail.
Vietnamese: Native speaker.
English: Professional working proficiency (Upper-Intermediate / Advanced), capable of running business meetings, negotiating with international carriers, and reporting directly to foreign leadership
Education & Experience:
Technical Competencies:
Leadership & Soft Skills:
Language Proficiency:
We offer:
- An opportunity to work in one of the most recognized and innovative security manufacturers.
- An opportunity to take on new challenges, advance your career, and make a meaningful impact.
- Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas
- A zero bullshit culture
Skills Required
- Bachelor's degree in International Trade, Logistics, Supply Chain Management, Foreign Trade, or a related business field
- 5+ years of progressive operational experience in international freight forwarding, logistics, and customs clearance in Vietnam
- 2-3 years of leadership experience as a Supervisor, Team Lead, or Senior Operations Specialist in a manufacturing environment
- Direct operational experience within an Export Processing Enterprise, preferably in electronics manufacturing, consumer electronics, or high-tech hardware
- Advanced proficiency with the VNACCS/VCIS customs declaration system and enterprise ERP/WMS platforms such as SAP, Oracle, or 1C
- Knowledge of Vietnamese customs law, Circulars 38/2015/TT-BTC and 39/2018/TT-BTC, Incoterms 2020, and HS code classification for electronic devices and assemblies
- Experience handling China-Vietnam cross-border trucking, Hai Phong port operations, and Noi Bai air cargo
- Working knowledge of dangerous goods documentation for lithium-ion and metal batteries and MIC regulatory conformity procedures
- Strong Excel data analysis skills, including advanced modeling and pivot tables, plus BI tools for reconciliation and landed-cost modeling
- Strong negotiation, interpersonal, stakeholder management, structured problem-solving, and regulatory compliance skills
- Native Vietnamese language proficiency
- Professional working proficiency in English, capable of conducting meetings, negotiating with carriers, and reporting to foreign leadership
What We Do
The largest manufacturer of security systems in Europe. Designed and developed in Ukraine
