Logistics Data Analyst - Mandarin Support

Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over one billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe. 

The Logistics Data Analyst will execute Trax’s audit process to resolve exceptions for client accounts globally. They will collaborate with carriers and customers to ensure high-quality service, prioritize tasks, and achieve customer metric targets and service level agreements. Additionally, they will lead reconciliation meetings and audit reviews. 

Responsibilities:

• Execute Trax’s comprehensive audit process to identify and resolve audit exceptions for client accounts across Asia, Europe, and the Americas.
  

• Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery.
  

• Prioritize tasks, communicate progress, and ensure timely completion of deliverables.
  

• Achieve customer metric targets and service level agreements and utilize KPI reports and scorecards to maintain consistent performance.
  

• Implement and maintain standard operating procedures to ensure compliance and uniformity.
  

• Identify non-standard processes and work with cross-functional teams to enhance efficiency.
  

• Leads or participate in reconciliation meetings, audit reviews and other team meetings to evaluate audit performance and plan improvements.
  

• Foster a positive team dynamic and a culture of continuous improvement.
  

• Perform other responsibilities as assigned by the supervisor.
  

Qualifications:

• Should be able to read, speak, write and converse in Mandarin and English languages.
• Bachelor’s degree in a related field or equivalent experience. 
• Strong verbal and written communication skills for engaging with clients, carriers, and stakeholders. 
• Familiarity with relevant software and systems, intermediate knowledge using MS Excel. 
• Demonstrated ability to multitask and manage diverse deliverables simultaneously.
  
• Comfortable with data analysis to find patterns and ability to explain data insights to carriers and customers. 
• Excellent analytical and problem-solving skills focused on continuous improvement and operational efficiency. 
• Proven ability to work effectively in a team-oriented environment. 
• High level of professionalism and ability to work with all organizational levels. 
• Enthusiastic to gain practical experience in the logistics and supply chain industry. 
• Flexibility to work in a shifting schedule for 24/5 coverage.