Responsibilities:
- Manages the customer board by:
- Calling carriers to confirm pick up and deliveries and advise. dispatcher/shipper/consignee of delays.
- Emailing/calling clients when shipments are delivered.
- Track and trace merchandise to provide the latest updates quickly.
- Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
- Providing PODs to billing.
- Provides key clients with distinct customer service for specialized needs.
- Requests missing PODs from carriers when advised by billing.
- Provides daily reports to key clients.
- Informs dispatchers if appointments are required for delivery.
- Supports dispatchers with data entry when needed.
Requirements:
- 3 to 4 years of experience.
- Languages: Spanish and English.
- Knowledge of Spanish and English is mandatory as our clients come from Mexico and the United States. Communications will be 60% in Spanish and 40% in English.
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
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