Logistics Customer Service Specialist

Posted Yesterday
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New Orleans, LA
1-3 Years Experience
Logistics • Transportation • 3PL: Third Party Logistics
The Role
The Logistics Customer Service Specialist at Expeditors prepares documentation, updates shipment information, communicates with customers and vendors, executes invoicing, and maintains compliance standards. They also contribute to maintaining vendor relationships, meet key performance indicators, seek opportunities for efficiencies, and escalate problems when necessary. The role focuses on providing world-class customer service and promoting personal development within the company.
Summary Generated by Built In

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Major Duties and Responsibilities:

  • Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
  • Update shipment information it a timely and accurate manner into our operating system
  • Timely freight dispatch to avoid disruptions in customer's supply chain
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
  • Review and monitor reports to understand individual performance, impact and opportunities for development
  • Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 
  • Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
  • Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
  • Meet key performance indicators in support of department, branch, product and company goals
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Additional Information

Personal Development:

  • Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
  • Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
  • Meet company standards of 52 hours training per year per employee
  • Complete mandatory training when required
  • Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

Culture: 

  • The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service
  • We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed
    • Adhere to and participate in the company’s 10 cultural attributes: - Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary



    Qualifications

    Minimum Qualifications: 

    • High School Diploma 
    • Excellent customer service skills; friendly, courteous, empathetic and helpful
    • Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
    • Strong attention to detail and organizational skills 
    • Proven desire to learn and expand knowledge base 
    • Sense of urgency around all aspects of customer service 
    • Emotional resilience, can withstand stress
    • Work effectively and productively with others 
    • Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
    • Fluent in English
    • Candidate must be located in the US in the local market.

    Desired Qualifications: 

    • Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required 
    • One year of work experience in a customer service related role 


    Additional Information

    Expeditors offers excellent benefits

    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    The Company
    HQ: Seattle, WA
    15,812 Employees
    On-site Workplace
    Year Founded: 1979

    What We Do

    Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

    We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

    To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

    At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

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