Logistics Customer Complaints Specialist
This position is responsible for being the main point of contact to resolve any final consumer questions or complaints. The role is also responsible for keeping track of last mile logistics coordination as well as product deliveries and tracking.
About the Role:
This role involves being active across the supply chain working with cross functional teams including sales, marketing, warehouse, distribution and customer service to achieve the best answer and/or solutions for our customers.
What You Will Do
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Be the main point of contact between client questions and complaints with cross-functional teams to obtain best possible outcome.
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Responsible for e-commerce last mile logistics coordination
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Product deliveries and handling tracking.
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Work with clients for productivity logistics projects to achieve savings coordinating clients/customers.
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Calculate and report main KPIs scorecard for supply chain visibility and propose improvements.
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Coordinates information and actions with Customer Service and Supply Chain in case of out of stocks situation for internal sales
Who You Are
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Bachelor's degree in engineering, supply chain, or similar
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Proficient negotiation and communication skills (written and spoken)
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Team player
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Proactive and flexible
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Logistics or similar background
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Strategic mindset
#Essity-MX
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
Application End Date:14 abr 2025Job Requisition ID:Essity252288
Top Skills
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.
Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
