To meet the most time-critical needs, our Expedite Solutions are designed to move your shipment from point A to point B with precision and urgency—minimizing downtime, avoiding costly delays, and keeping operations running smoothly. With deep roots in the automotive, aerospace, mining, power plants/nuclear and production line sectors, the Expedite team is the logistics partner you call when every second counts
JOB SUMMARY
In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
ESSENTIAL JOB FUNCTIONS
Customer Service
Place new bookings and route the shipment to meet service and maximize profit
Problem solve with customers and vendors (airlines and pickup / delivery agents)
Serve as an additional point of communication for all customer service and documentation-related matters
Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
Monitor shipments from order entry through delivery to ensure on-time performance
Correspond with customers extensively via phone, e-mail and website
Assist our employee drivers, agents, and carriers in obtaining critical information
Contribute to team effort by executing tasks delegated to you as needed
Manage and distribute a high volume of incoming calls and emails
Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
Support new and existing customer accounts to foster business development
Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
Prepare quotes for customers and vendors
Follow communication procedures, guidelines, and policies closely to achieve customer objectives
OPERATIONS
Understand and apply knowledge of unique freight handling characteristics and delivery requirements
Provide a high level of accuracy in order documentation, be very detail-oriented
Suggest improvements to business process and procedures when applicable
Perform tasks such as gathering and analyzing data via excel spreadsheets
Scrutinize vendor invoices our accounting team deems questionable
QUALIFICATIONS AND EDUCATION REQUIREMENTS
1yr+ experience providing customer service and operational support, preferably in a logistics or shipping company.
Full Time + Overtime available: Monday-Friday 11:00 am to 7:00 pm
Hard-working, team-oriented individual that thrives under pressure and against deadlines
Holds self to the highest degree of personal integrity
Able to multi-task and prioritize time and workload in a fast-paced environment
Self-motivated; able to work both independently and within a team environment
Demonstrated time management, organizational skills and consistent follow-through
Excellent written and verbal communication skills
Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications. Cargowise preferred.
Geographical knowledge of the U.S
SCHEDULE
Monday-Friday 11:00 am to 7:00 pm (Full Time + Overtime available)
PAY
Based on Experience
Full Benefits
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Top Skills
What We Do
Imperative Logistics Group is a diversified supply chain management company, offering a unique portfolio of complementary, premium logistics services. We specialize in Global Forwarding, U.S./Mexico Cross-Border Solutions, Mission Critical Domestic, Expedite Services, and Fine Arts..
