“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.
Key Responsibilities
Customer Service
- Provide exceptional customer service for internal and external customers.
- Build strong relationships with customers, carriers, and Expeditors offices.
- Proactively communicate shipment updates, exceptions, and solutions.
- Follow customer-specific standard operating procedures (SOPs).
Operations
- Review shipment requirements and transportation needs.
- Create and process domestic transportation shipments.
- Coordinate freight movement and monitor shipments from pickup through delivery.
- Resolve shipment exceptions and service issues in a timely manner.
- Maintain compliance with operational and regulatory requirements.
Data Management & Billing
- Ensure timely and accurate data entry into Expeditors operating systems.
- Monitor exception reports and resolve data discrepancies.
- Process customer invoicing accurately and promptly.
- Verify carrier costs and ensure proper billing provisions.
- Follow credit approval processes to minimize financial risk.
Performance Expectations
- Meet department KPI requirements.
- Consistently meet deadlines and service commitments.
- Demonstrate strong attention to detail and organizational skills.
- Support continuous process improvement initiatives.
- Collaborate effectively with team members and other departments.
- Customer service experience preferred.
- Transportation, logistics, supply chain, or freight forwarding experience preferred.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Effective verbal and written communication skills.
- Proficiency with Microsoft Office and transportation management systems.
Core Competencies
- Exceptional Customer Service
- Job Execution
- Reliability
- Collaboration
- Communication
- Continuous Improvement
- Adherence to Expeditors Cultural Attributes
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Please note, this opportunity does not sponsor work visas and has no relocation assistance.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Customer service experience
- Transportation, logistics, supply chain, or freight forwarding experience
- Strong organizational and time management skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Effective verbal and written communication skills
- Proficiency with Microsoft Office and transportation management systems
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
