Interlaced is a cloud-focused, modern IT, Security, and AI services provider, providing outsourced technology management services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.
How are we different from traditional IT companies?
- We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
- We have professional development pathways throughout the organization with accompanying training programs.
- We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
- We are poised for significant growth and need you to help us do it!
- We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.
Requirements
Interlaced is looking to hire a full-time Logistics Coordinator in the San Diego area. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.
The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.
The Logistics Coordinator will assist the Interlaced Fleet Team and its clients by maintaining our asset management accuracy, procuring IT-related hardware. Prospects for the Logistics Coordinator role should be technically literate, friendly people that are adept at tackling various client requests with timely fulfillment. All teammates are expected to operate by the Interlaced core values.
This role is a hybrid position, with the opportunity for 1 remote day per week depending on current workload. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 7am - 4pm Pacific Time, Monday through Friday excluding holidays.
General day-to-day responsibilities:
- Facilitate white-glove device provisioning, including app installation and packaging to Interlaced's visual standards
- Maintain accurate serial number, asset tag, and location data across client fleets and sellable stock by performing physical counts and auditing MDM/RMM records for deployed devices
- Manage shipping and receiving of devices and IT-adjacent hardware
- Communicate internally and externally via calls, email, and instant messaging regarding hardware, procurement, and inventory questions
- Own device retrieval workflows, from prepaid shipping labels to processing returned devices
- Assess, wipe, and image received workstations; recommend redeploy, repair, or retire based on condition
- Manage and escalate ticket queues to maintain SLAs
- Liaise with vendor/carrier support (FedEx, TD SYNNEX, Apple, CSC) to resolve order and shipment issues
- Support end users with fleet-related requests via Zoom, Slack, and email
- Own procurement queue: identify hardware sales opportunities, build quotes, place orders, and communicate details to clients
- Track and reconcile asset lifecycle data (procurement through retirement) to ensure audit-ready inventory records
- Coordinate domestic and international shipment logistics, ensuring customs, insurance, and carrier compliance
- Manage chain-of-custody documentation for devices in transit, storage, and disposition to minimize loss and support compliance
- Conduct device disposition and refresh projects; partner with vendors/recyclers on certified data destruction and e-waste disposal
- Monitor stock levels and reorder points for consumables to prevent fulfillment delays
- Analyze asset utilization reports to identify underused/aging equipment and recommend refresh strategies
- Optimize warehouse organization and workflows to improve pick, pack, and ship efficiency during peak periods
- Identify and implement process improvements to reduce turnaround time in provisioning and retrieval workflows
KPI’s:
- CSAT: 98%
- Met Resolution SLA >=95%
- Average time to respond <15 mins
- Ticket Resolved >=25
- Stale Tickets <10
- Average Ticket Age <10
- Crush Rate >=100%
Benefits
What we offer:
- Starting salary is $55,000-$58,000 annual DOE and Interlaced company bonus program
- Medical, vision and dental benefits
- Cell phone and health & wellness reimbursements
- 16 paid Holidays annually - 6 fixed and 10 flexible
- 2 paid volunteer days annually
- 2 weeks of paid vacation and 5 sick days annually
- 401k matching
- Peer-to-peer bonus allowance
Skills Required
- Knowledge of common business technologies
- Experience working in diverse technical environments
- Experience with various cloud infrastructure components
- Technical skill set and ability to stay current with technology trends
- Ability to quickly incorporate new techniques and processes
- Strong interpersonal and communication skills with clients at all organizational levels
- Ability to simplify complex technical solutions and explain them to end users
- Technical literacy and ability to handle client requests in a timely manner
- Dedicated home office and stable internet connection for hybrid work
What We Do
Revolutionize How Your Business Works. Apple IT Support for the Modern World. Built by Apple employees, Interlaced is the industry’s most operationally mature provider of Apple IT services. Access real-time support from an Apple-certified technical consultant with the simple click of a button. Our team of certified Apple IT Consultants, Jamf Pros and IT Strategists use the industry’s leading support tools to simplify technology and deliver an easy-to-use IT experience.
