Logistics Coordinator, Lead

Our Mission Critical Domestic team is anchored by TrumpCard, specialists in the transportation of domestic heavyweight shipments in the time-sensitive, high-value and mission-critical arenas. We are committed to providing the highest level of customer service and operational excellence centered around our core values of proactive communication, a sense of urgency with fast and responsive support, flexibility, industry-leading technology. The team is available around-the-clock 24 hours a day, 7 days a week to deliver on your most challenging logistics needs.
JOB DESCRIPTION SUMMARY
The Lead Logistics Coordinator supports and oversees daily dispatch operations, ensuring efficiency, accountability, and exceptional customer service. This role provides team guidance, manages escalations, monitors operational performance, and proactively addresses service risks to ensure smooth daily operations.
ESSENTIAL JOB FUNCTIONS
Dispatch Operations & Management
· Oversee daily dispatch operations, providing direction, guidance, and support to ensure operational efficiency.
· Manage and escalate dispatch-related issues, including service failures, delays, and operational challenges.
· Oversee damage photo escalations and ensure timely communication and resolution.
· Provide hands-on dispatch support, troubleshooting, and problem-solving assistance as needed.
· Manage dispatch recoveries and coordinate appropriate follow-up to minimize service disruptions.
· Provide dispatch coverage and backup support during outages, staffing shortages, or other operational disruptions.
· Maintain dispatch scheduling responsibilities, including communicating revisions to duties and schedule changes.
· Maintain and oversee the dispatch calendar to ensure accurate scheduling and operational visibility.
Communication & Customer Service
· Monitor and manage ongoing email correspondence for both dispatch operations and individual responsibilities.
· Ensure timely customer status update communications, including Pickup (PU), Outbound (OB), Tender (TEN), Recovery (REC), Out for Delivery (OFD), and Proof of Delivery (POD).
· Provide ongoing phone support, answering calls and directing inquiries to the appropriate resources.
· Communicate proactively with customers and internal teams regarding operational concerns, delays, damages, and service updates.
Proactive Operational Monitoring & Risk Management
· Monitor dispatch boards throughout the day to identify potential service risks, delays, and operational concerns.
· Conduct scheduled proactive board reviews at 9:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, and 4:00 PM.
· Identify potential service failures and take appropriate action to prevent escalations.
· Monitor and address First Save pop-ups to support customer retention and service recovery efforts.
· Maintain report cards and ensure operational reporting remains accurate and up to date.
White Glove & Delivery Coordination
· Coordinate 3-4 man WG setups, including preparation, scheduling, and completion of required checklists.
· Manage and distribute 10X setup emails to ensure proper coordination and communication.
· Review and approve WG photos to ensure compliance with applicable requirements.
· Distribute WG delivery photos to applicable customers as required.
· Monitor WG activity and proactively address outstanding issues or operational concerns.
Reporting & Administrative Responsibilities
· Prepare, review, and maintain Lumenis reports.
· Complete ongoing administrative responsibilities and operational follow-up to support daily business needs.
· Assist with miscellaneous projects, special requests, and additional operational tasks as assigned.
· Provide flexible support across dispatch and related functions to address evolving business priorities.
EDUCATION AND QUALIFICATION REQUIREMENTS
· High school diploma or equivalent required; additional education in business, logistics, or a related field preferred.
· 3+ years of experience in logistics, dispatch, transportation, or a related operational role.
· Previous leadership or team lead experience preferred.
· Strong problem-solving, organizational, and multitasking skills.
· Excellent verbal and written communication skills with a strong customer service focus.
· Ability to manage competing priorities, resolve escalations, and make sound operational decisions.
· Proficiency in Microsoft Office and applicable logistics or transportation management systems.
· Strong attention to detail and ability to work independently while supporting team objectives.
COMPENSATION
Pay range is $23.26-$34.89 p/h. We consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance

• 401k + matching contribution

• HSA + matching contribution

• Paid Time Off

• Life Insurance

• Employer-paid short and long-term disability insurance

• ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.