Logistics Coordinator Lead

• Manage inbound and outbound communication with carriers to ensure timely coordination and updates.
• Manage inventory to ensure efficient load coverage and minimize service gaps.
• Audit and design day to day work and strategic workflow plan for Logistics Coordinators.
• Monitor performance and leverage data insights to continuously improve monitoring non-active shipments, managing operational exceptions, and ensuring timely, effective communication with assigned carriers.
• Proactively drives resolution focused communication between carriers, dispatch team, client service team, and the Carrier Performance Manager.
• Responsible for improving carrier performance by reducing pushback rates and addressing recurring service issues.
• Execute load optimization strategies, including load reassignments and “bumping” when necessary.
• Monitor performance and leverage data insights to continuously improve dispatch decisions.
• Support and adhere to payable automation and auto-bundling initiatives to drive efficiency and accuracy.
• Ensure rate agreements are properly executed, signed, and audited for accuracy and compliance.
• Monitor dispatched and IR loads, addressing orders that remain unassigned or inactive beyond expected timeframes.
• Manage and update same-day shipment statuses to ensure timely and accurate tracking.
• Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
• Follow up on delivered loads with missing Bill of Lading (BOL) documentation and ensure proper receipt.
• Receive and manage inbound calls from assigned carriers, providing timely support and issue resolution.
• Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
• Assist with onboarding and training new team members on processes, systems, and best practices.
• Provide guidance, coaching, and support to Logistics Coordinators to promote consistency, accountability, and operational execution.
• Additional duties, assigned to support business needs.

 Required Qualifications – Required qualifications to effectively perform the job.  An equivalent combination of education, training and experience will be considered.  (Additional requirements may be designated by position.)

• This position requires a High School diploma or equivalent; associate's degree in business or a related field is a plus.
• 2-4 years of previous experience in within the transportation or logistics industry is preferred.
• Previous experience coaching, planning and leveraging data insights within a team is preferred.
• Previous customer service experience preferred.

 Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail.
• Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Demonstrated problem-solving skills with the ability to identify risks and support issue resolution.
• Demonstrated ability to lead day-to-day operational activities and provide guidance to team members in a fast-paced environment.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.
• Experience using transportation management systems (TMS), CRM platforms, workflow tools, and operational reporting systems preferred.

 Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions.  Exposed to moderate noise levels.

 Physical Abilities - Activities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Benefits: 

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth. 

Medical, Dental, and Vision 

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity  

Company Paid Basic Life and Long-Term Disability  

Company Paid Time Off (PTO)  

7 Company-Paid Holidays plus 1 Floating Holiday  

401(k) with company match  

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services  

Employee discount programs  

Complimentary Grubhub+ membership  

Casual dress code 

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.