Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
You, as Logistics Claims specialist process, track and reduce the Domestic Market Logistics Claims by handling claims for lost or damaged shipments including identifying the root cause of claims and recording its damage or loss. Effectively and efficiently address any issues that arise during shipping, minimizing any negative repercussions to Roche Diagnostics South Africa.
Your Opportunity
- Logistics Claims Management: processing returns by receiving the notification, identifying the solution, securing authorization to proceed and implementing. Resolving abnormal returns by identifying the issue and implementing the corrective action and updating the system and facilitating the credit movement of the stock.
- Cost Management and Reporting: Reducing Logistics Claims freight costs by agreed or set targets per period. Internal and external reporting on Logistics Claims, tracking of trends and building actionable insights.
- Customer query administration: Resolving customer queries and logistics claims and reporting report pricing issues
- Relationship Management: Developing an in-depth knowledge and understanding of the customer and 3PL’s systems, processes, key performance indicators and ways of working in order to drive an efficient claims process.
- Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue.
Who you are
Qualifications and experience:
- NQF 5/6 in logistics or similar
- 3 to 5 years in customer experience in logistics or similar
- ERP system knowledge
Recommended skills and abilities:
- Customer experience
- 3PL interface ability
- Teamwork and collaboration
- Accuracy, analytical thinking and problem solving skills
- Good communication (verbal and written) skill, planning, organising and prioritising
- Technical and business expertise, report creation
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche has played a pioneering role in healthcare as an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases. The company has operated in South Africa since 1947.The local office of Roche Diagnostics is based in Midrand, Johannesburg and it has offices throughout Southern Africa and Sub-Sahara Africa. We employ over 180 employees in our Diagnostics division.
Roche is an Equal Opportunity Employer.
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What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
