Logistics - Business Development Representative

JOB Title: Logistics Business Development Representative - Asset Division

Position Purpose

The Logistics Business Development rep is responsible for soliciting freight orders from a designated and assigned base of Pratt Logistics ‘customers by fax, phone, e-mail, web-based platforms, and electronic data interchange. 

Job Functions

• Meets with key clients assisting with maintaining relationships and negotiating and closing deals.
• Develops and maintains relationships with customers, prospective customers based on information from newspapers, business directories, industry ads, trade shows, purchasing contacts or other sources.
• Travel regularly nationally to call upon regular and prospective customers to solicit orders or talk with customers by phone.
• Delivers sales presentations to key clients in coordination with management.
• Quotes prices and credit terms and prepares contracts for orders obtained.
• Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily, commensurate with company and business level needs.  
• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
• Keep customers informed of the status of deliveries when needed.
• Record and notate customer complaints regarding freight orders. Remedy customer complaints regarding Pratt Logistics to maximize customer satisfaction.  
• Developing cold call strategies and then using those strategies to solicit new customers.
• Developing new customers.
• Interface with operations personnel to advise them on any feedback provided by the customer relative to our service, product offers or, changes in their business levels with the company.
• Through words and actions support Pratt Logistics’ mission, vision, and values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain company, employee, customers, and agent’s confidentiality.
• Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
• Ability to work on any company site or customer location site while performing the essential functions of this position.

Key Knowledge and Experience

• High school diploma or GED equivalent; College degree preferred.
• 3-5 years of work experience in the transportation industry, operations, customer service, direct with customer service solicitation, inside sales or outside sales preferred.
• Excellent communication and customer service skills required.
• Knowledge of Excel and the Internet is required.
• Experience working in a deadline driven environment preferred.

Direct Reports

• No

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear, stand, and sit.  Vision requirements include:  close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Pratt Industries is America's 5th largest paper and packaging company with more than 9,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost-effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.
Pratt Industries offers competitive compensation plans with a full benefits package including medical, dental, vision, life, disability, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, tuition reimbursement, and childbearing and parental leave.