Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.
Rock-It Sports, a division of the Rock-It Company, delivers end-to-end logistics and operational support for major sporting events and sports broadcasting around the world. Combining freight forwarding, customs and ATA Carnets with workforce accommodations, site infrastructure and on-site operations, the team supports organizers, federations, leagues and broadcasters across venues, cities and borders.
Location: New Bern, North Carolina
Work Schedule: Subject to change. Rock-It Sports is a 24/7 company, as dictated by scheduling needs you will need to be available for possible shift changes to include holidays/weekends as needed.
Responsibilities
Servicing the customer, all duties as assigned to include but not limited to:
- Run multiple boards throughout the day & review for potential issues.
- Run a hold board weekly & review for potential updates/issues.
- Review tracking stamps/notes and work issues
- Keep current with Compliance requirements (shipment related as well as personnel related, ie training/licensing)
- Review and communicate missing shipments, tracking delays, routing issues, pricing and any required documentation (manifests, BOL, alerts, etc.) This may include both speaking with the customer and/or an agent.
Accounting Updates:
- Work with Accounting on specific shipments and relaying potential issues to the customer (to include weight changes or rate changes) and explaining why
- Chasing Invoice requests from customers
- Account updates as needed (address changes, paperwork requirements, working with Compliance on known shipper status, etc.)
Phone Management:
- At times you will handle customers who are not assigned to you and others will handle your customers at times as well.
Computer Programs:
- Must have a functional understanding of programs to support client (Microsoft suite, Anzio, as well as various web applications/interfaces. As with all companies as programs change or grow it is important that you possess the ability to adapt should programs change. You will be required to manage your personal email inbox as well as maintaining any shared inboxes you may be assigned.
Qualifications
- High school diploma or equivalent required.
- Some college education is preferred but not required.
- Previous customer service or call center experience required.
- Previous logistics experience is preferred but not required.
- Communicate clearly and professionally with customers, coworkers, and management.
- Work effectively both independently and as part of a team.
- Listen to and respect the ideas and perspectives of others.
- Work respectfully with individuals from different backgrounds and cultures.
- Adapt to changing priorities, procedures, and business needs.
- Use good judgment and common sense when making decisions and solving problems.
- Follow written, verbal, and visual instructions accurately.
- Handle routine problems involving multiple factors and determine an appropriate course of action.
- Maintain accuracy and attention to detail while completing assigned work.
Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What Rock-It Company Will Offer You:
A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.
Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.
Benefits & Perks That Rock!
- Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
- Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
- Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
- Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
- Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
- Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
- Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
- Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.
The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@rockitcompany.com. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.
Skills Required
- High school diploma or equivalent
- Previous customer service or call center experience
- Some college education
- Clear and professional communication with customers, coworkers, and management
- Ability to work independently and as part of a team
- Ability to adapt to changing priorities, procedures, and business needs
- Good judgment and common sense when making decisions and solving problems
- Ability to follow written, verbal, and visual instructions accurately
- Ability to handle routine problems involving multiple factors
- Accuracy and attention to detail
- Functional understanding of Microsoft Suite, Anzio, and web applications/interfaces
- Previous logistics experience
What We Do
GCL (Global Critical Logistics) is a global specialty-logistics platform serving live events and luxury goods. It provides high-stakes freight and project logistics for music tours, major sporting events, broadcasting, film and television, exhibitions, and experiential productions. The company also transports, stores, and protects fine art and luxury vehicles, delivering specialist support for complex operations across more than 160 countries and enabling internationally prominent cultural moments.
