Purpose and Scope of Position:
The Logistics and Customer Support Coordinator is responsible for ensuring that products are shipped to customers efficiently, on time, and in line with the company’s quality standards. They play a pivotal role in coordinating, scheduling, and overseeing the distribution and transportation of goods from our facility to their destination.
Duties and Responsibilities:
- Process incoming orders for outbound shipments.
- Monitor correct prices, minimum quantities, lead times, etc.
- Manage and maintain Frozen product specifications, data synchronization, internal item price management and auditing.
- Work closely with the sales and warehousing teams to prioritize shipments and review daily product needs/shorts report.
- Prepare outbound shipping documents.
- Manage inventory (inbound/outbound/on hand) at offsite storage facilities.
- Coordinate the inbound and outbound shipping schedules and monitor dispatch times to ensure timely unloading and/or delivery.
- Maintain accurate records of all shipments, including tracking information, costs, and delivery times.
- Resolve any shipping discrepancies or issues in a timely manner.
- Analyze logistics data to identify areas of improvement and recommend solutions.
- Maintain good relationships with external and internal stakeholders.
- Conduct periodic audits to ensure the accuracy and efficiency of Frozen business processes.
Qualifications
Knowledge, Skills, and Abilities:
- Strong understanding of shipping and transportation regulations
- Effective problem-solving skills.
- Excellent organizational and time management skills, and effectively assisting others as needed to accomplish business goals and performance expectations
- Effective communication skill with diverse teams and customers, both verbally and in writing
- Effectively interact with customers and employees in a positive manner
- Regularly keeps supervisor informed of progress, issues, and potential problems.
- High degree of flexibility with system, procedural, cultural, managerial, and philosophical changes in the work unit.
- Proficient in the use of modern software and systems, including logistics and shipping software, and Microsoft Office Suite
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at times.
Education and Experience:
- Associate degree in business, logistics, or related field
- 5+ years of experience in logistics, shipping, customer service, or related field
- Additional related experience may substitute for the education requirements
Skills Required
- Strong understanding of shipping and transportation regulations
- Effective problem-solving skills
- Excellent organizational and time management skills
- Effective verbal and written communication skills
- Proficient in logistics and shipping software
- Proficient in Microsoft Office Suite
- Associate degree in business, logistics, or related field (or equivalent experience)
- 5+ years of experience in logistics, shipping, customer service, or related field
- Ability to lift up to 15 pounds
What We Do
Stone Ground Bakery and Wheat Montana are sister companies owned by Tilia Holdings Company. Stone Ground Bakery, founded in 1979 in Salt Lake City, and Wheat Montana, established in the early 1990s in Three Forks, Montana, specialize in high-quality, artisanal baked goods and premium milled products. Together, they employ old-world baking techniques to provide wholesome, high-quality products to customers across the Western United States.
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