foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionAt foodpanda, we believe that our logistics partners are the backbone of our success. We are seeking an analytical 3PL Vendor Management Trainee to be at the heart of our last-mile operations by monitoring vendor performance, tracking operational KPIs, supporting reporting, and coordinating with internal teams and external delivery partners to ensure smooth daily operations.This is a hands-on role suited for someone who is analytical, detail-oriented, and interested in eCommerce, logistics, and supply chain operations.
Responsibilities
- Performance Monitoring & Analytics:
- Assist in tracking daily and weekly performance of delivery partners
- Monitor key KPIs including on-time delivery, failed deliveries, SLA compliance
- Support investigation of service failures and escalation cases
- Prepare performance reports and dashboards for internal review
- 3PL Vendor Operations:
- Support with 3PL rider positioning and ensuring that Riders are hitting target numbers
- Support on Vendor Payments based on contracting and invoicing
- Coordinate with internal teams on operational issues and delivery escalations
- Support in creation and documentation of SOPs to properly manage 3PL vendors
- General Logistics Support:
- Support with project management on cross-functional projects
- Support on day-to-day operational processes to continuously improve on rider processes.
Education
- Currently pursuing a Diploma or Bachelor’s Degree in Supply Chain, Logistics, Business, Operations, or a related field
Skills
- Deep analytical and problem-solving skills
- Good familiarity with analytical tools (e.g. SQL, Python)
- Must-have deep experience with excel skills with capability of building up excel dashboards
- Detail-oriented with strong organizational skills
- Good communication and stakeholder coordination skills
- Comfortable working in a fast-paced operational environment
- Proactive, reliable, and willing to learn
What We Offer:
- An opportunity to be part of a dynamic, fast-paced global company.
- Hands-on experience in managing the vendors that power our city’s delivery network.
- Direct guidance from experienced Logistics and Supply Chain professionals.
- Deep exposure to the inner workings of e-commerce and q-commerce logistics.
- A collaborative, supportive, and vibrant work environment where your voice is heard.
Skills Required
- Currently pursuing a Diploma or Bachelor's Degree in Supply Chain, Logistics, Business, Operations, or related field
- Deep analytical and problem-solving skills
- Familiarity with analytical tools (e.g. SQL, Python)
- Deep Excel skills with capability of building dashboards
- Detail-oriented with strong organizational skills
- Good communication and stakeholder coordination skills
- Comfortable working in a fast-paced operational environment
- Proactive, reliable, and willing to learn
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
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