Logistics Account Manager

Description

Title: Logistics Account Manager

Reports To: VP of Transportation and Logistics

Location: Delray Beach, FL

Type: Full-Time | Onsite | Exempt

Schedule: Thursday to Monday;  weekend coverage required as remote; Thursday, Friday, Monday - in office

COMPANY SUMMARY

Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states. We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America’s families for over a century. Our family’s passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer. As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family. Join us in continuing and strengthening our position as a market share leader dedicated and trusted by retailers and consumers alike.

POSITION SUMMARY

Primarily responsible for obtaining sales to support PTC Logistics, LLC’s company objectives. The Logistics Account Manager will book the loads on orders and ensure the effective management of each load in order to provide optimal customer service. This position in conjunction with the Director of Logistics will organize the efficient distribution of inbound raw materials to the processing facility, and outbound finished goods to each Regional Distribution Center and the customer to ensure that orders are correctly satisfied and cost efficient. The Logistics Account Manager is expected to manage the daily activities and resolve any issues under his/her qualified discretion.

Requirements

ESSENTIAL FUNCTIONS

• Plan and prioritize personal sales activities and planning processes in order to achieve agreed upon company goals and objectives.
• Effective formation and timing of loads to achieve key metrics and profitability measurements for each customer.
• Create and manage individual portfolio of customer accounts.
• Address all concerns and implement solutions for both established and prospective customers.
• Execute carrier claims and follow through any necessary concerns.
• Data entry including but not limited to order creation, running mileage of predetermined routes, keeping loads and paperwork organized, filing documents, organizing carrier documents (including insurance and carrier packets).
• Ensure carriers meet or exceed performance requirements including customer service, quality, and compliance.
• Work collaboratively with Regional Distribution Centers’ General Managers to implement necessary transfers.
• Interface with sales, production, and quality control ensuring the company’s customer service creates a competitive advantage in the marketplace.
• Focus on the optimization of distribution and transportation costs and the distribution and delivery of products to customers.

REQUIRED EXPERIENCE AND TRAINING

This position requires 2-5 years of experience or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities. 

KNOWLEDGE AND SKILL REQUIREMENTS

• Exceptional analytical skills and problem-solving capabilities
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• Demonstrated ability to lead and manage personnel
• Excellent oral and written communication skills
• Ability to learn and understand transportation software systems and technologies
• Knowledge of all DOT, state, and federal requirements, policies, and procedures.
• Participate in various workshops and educational programs to maintain knowledge on all industry regulations and rules.

WORKING CONDITIONS

• Primarily office-based, but may involve frequent communication with drivers, carriers, warehouses, and clients via phone, email, or virtual meetings.
• Standard business hours apply, though occasional extended hours may be required to meet deadlines or resolve logistics issues.
• Schedule: Thursday to Monday;  weekend coverage required as remote; Thursday, Friday, Monday - in office 
• Fast-paced and deadline-driven environment, requiring multitasking and quick problem-solving.
• Frequent interaction with internal teams (operations, customer service, finance) and external clients or vendors.
• May require occasional travel to client sites, warehouses, or distribution centers for meetings, inspections, or project coordination.
• Work involves handling sensitive shipping, financial, or operational information, requiring discretion and adherence to company policies.
• Exposure to stressful situations, such as shipment delays, route changes, or operational disruptions, requiring timely decision-making.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of office equipment such as computers, phones, printers, and scanners.
• Occasional walking, standing, or bending when accessing files, meeting with staff, or visiting warehouse/distribution sites.
• Ability to lift or carry light materials, such as reports, binders, or office supplies (typically up to 15–20 pounds).
• Vision (corrected or uncorrected) sufficient to read documents, computer screens, and transportation schedules.
• Hearing and speech ability sufficient for effective communication with clients, drivers, warehouse personnel, and internal teams.
• Ability to maintain focus and attention for extended periods in a high-paced environment.

COMPANY BENEFITS/PERKS

• 401(k)
• Health, Dental, Vision Insurance and more
• Paid Time Off (PTO

The company (Pero) reserves the right to alter, amend, expand or contract these duties and responsibilities as the company's needs evolve.