Our Managed Transportation department is laser-focused on providing excellent customer service to our contracted accounts. As an Account Coordinator, you will play an integral part in maintaining and growing positive client relationships by coordinating daily shipment requests through phone and email, confidently solving any issues that arise and proactively communicating issues or discrepancies. You will develop a profound understanding of both the fluctuating shipping market and how to navigate Echo’s unique technology.
Job Duties & Responsibilities:
Partnering within teams and across departments, Account Coordinators serve as the main point of contact for managing the shipping process for our clients, including ensuring the accuracy and timeliness of billing and proactively notifying the client of any changes.
Manage existing key account relationships and offer solutions based on shipping patterns and needs
Confidently problem solve any issues, such as a missed pick up, late delivery, damaged freight or incorrect billing
Proactively communicate any issues to the client
Coordinate all daily shipments through phone, email and Echo’s client-facing web portal
Ensure accuracy and timeliness of billing while proactively notifying client of any changes
Gain competency with Echo’s technology and educate clients on the benefits of leveraging it
Partner with other departments across Echo to track shipments, resolve any discrepancies and file claims completely and correctly in a timely manner
Skills & Qualifications:
Bachelors Degree preferred
One to three years of customer service experience in a business services environment
Strong communication skills, both written and verbal
Calm under pressure
Superior business acumen
Knowledgeable on relevant modes of transportation
Team player mentality
Work Environment Summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
This role is eligible for a bonus that is based on a combination of personal and business performance.Skills Required
- Bachelor's degree
- 1-3 years customer service experience in a business services environment
- Strong written and verbal communication skills
- Ability to remain calm under pressure
- Business acumen
- Knowledge of relevant modes of transportation
- Team player mentality
Echo Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
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Healthcare Strength — Health, vision, and dental coverage with PPO or HDHP options, telehealth via MDLive, and an EAP are highlighted as robust. Reported benefit ratings place core healthcare features above average relative to other areas.
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Parental & Family Support — Paid bonding/parental leave and family supports like a Care.com membership are prominently offered. Parental leave is consistently described as a strong aspect of the package.
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Wellbeing & Lifestyle Benefits — Wellness perks such as Peloton access, gym discounts, volunteer time off, and pet insurance broaden the offering. These lifestyle benefits are positioned as notable strengths alongside core coverage.
Echo Global Logistics Insights
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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