Lofta- E-Commerce Opts Specialist

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY

The E-Commerce Operations Specialist is responsible for managing E-Commerce division operations functions, including: reporting for Supplier Performance Management, Budgeting and E-Commerce accounting activities, such as: Payable invoices posting, Inventory checks and month-end closing and accruals, Account reconciliation and reporting , Weekly and monthly reporting on credit card disputes and returns

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reconcile the order process in the Ecommerce Software, making sure the transactions correspond and reconcile in the accounting system, POs, and invoices.
• Manage supplier relationships to ensure invoices are received and paid, while being accurate and on time.
• Reconcile order detail and freight reports between the E-commerce Software and the Accounting software to avoid any missing information or possible discrepancies.
• Be the liaison between the E-Commerce, Accounts Payable, Accounting, and Suppliers to work on the implementation of efficient processes and Ecommerce techniques
• Collaborate with Website Merchandising team and Procurement Department to resolve possible existing discrepancies in costs.
• Assist the Director of eCommerce Operations with reporting for inventory management, planning and demanding and the receiving process in Apria’s in-house distribution warehouses.
• Assist the Director of eCommerce Operations with reporting for Supplier Performance Management such as manage customer back orders, fulfillment rates, timely RMAs to deliver improved customer experience. Recommend process changes to increase fulfillment rates.
• Process and satisfy all customer support-related activities, including:
• Reconcile credit memos in ecommerce software and accounting system
• Internal coordination with the Ecommerce customer experience team and according to the specific customer care needs
• Process refunds in E-commerce Software system in a timely manner
• Evaluate order transactions, declines, chargebacks and refund rates looking for trends and anomalies within gateway processor interface and reporting.
• Other related analysis/reporting and budgeting tasks as requested by management.

SUPERVISORY RESPONSIBILITIES

N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Associate degree or equivalent practical experience
• Accounting experience: 5 to 7 years

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Excellent oral and written communication skills
• Excellent time management skills
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
• Proactive self-starter with ability to work independently as well in a team environment
• Strong organizational skills
• Goal-oriented

Computer Skills

• Proficient in Microsoft Office Suite

• Proficient with Excel (pivot tables, VLOOKUP’s, can easily and quickly manipulate data)
• Basic experience with Microsoft Access (can import/export data and create queries)

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise. 

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.