Lockbox Operations Process Manager

Job Description
Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you'll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment.
As a Lockbox Operations Process Manager within Receivables Operations team, you will manage the day-to-day operations and oversee a team 20-25 staff. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization.
Job responsibilities

• Provide overall supervision / leadership to the staff during their shift operating window. This would include monitoring and reporting site performance.
• Review staffing and volume trends to ensure that optimal capacity plan is in place.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Review processes and performance with focus on improving departmental competency / performance rating. Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
• Develop and lead a team that is responsive to dynamic organizational and operational changes. Foster and champion High-Performance Culture where people are empowered to make decisions that affect their work/environment.

Required qualifications, capabilities, and skills

• College Graduate or a minimum of 5+ years' experience in Operations with strong team management experience in similar environment.
• Excellent written & oral communication skills in English with strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Proven leadership and people management skills.
• Proven ability to build strong business relationships within the site and across the business.
• Ability to use proactive or creative problem-solving techniques, taking ownership of issues and having the determination to follow through & escalate issues as appropriate to solve business issues.
• Has acute client focus.
• Strong PC, project management, and analytical skills.
• Working knowledge of Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Willing to work on shifting schedule.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.