Location Office Admin

Duties and Responsibilities 

1. Direct customers to the appropriate department or salesperson. 

1. Answer incoming calls. 

1. Assist customers with checking out. 

1. Collection overdue accounts and partner with Service Dept. Manager or General Manager. 

1. Process customer invoices. 

1. Collect route sheets and payments from delivery drivers. 

1. Assist in resolving moderately complex customer payment inquiries. 

1. Collect Payments for COD, Weekly, and Monthly Customers via Cash, Credit Card, or Check 

1. Create and issue invoice adjustments and customer returns to customers within 24 hours 

1. Assure accurate reconciliation of cash register drawer/safe on daily basis. 

1. Open customer accounts; per general mgr. approval. 

1. Data entry. 

1. Regularly communicate with customers about account via e-mail and phone. 

1. Assist in maintaining current and up-to-date records by entering and filing daily transactions 

1. Other duties as assigned by manager. 

Skills and Abilities: 

1. Excellent verbal and written communication skills. 

1. Excellent sales and customer service skills. 

1. Detail oriented for processing customer transactions and paperwork. 

1. Excellent organizational and analytical skills. 

1. Proficient with Microsoft Office Suite or related software.   

Physical Requirements: 

1. Prolonged periods sitting at a desk and working on a computer. 

1. Must be able to lift up to 15 pounds at times. 

Special / Education Job Requirements 

• At least two years of retail, office, or account management experience required.