Hardage-Giddens funeral homes have a long and storied history in the Jacksonville community. We're going on a century of providing funeral, burial, cremation and cemetery services through what has grown to be a group of 9 funeral homes and 5 cemeteries in Florida's Duval and Clay counties.
We are a member of the Dignity Memorial network of funeral, cremation and cemetery service providers. As a Dignity Memorial provider, we pride ourselves on not only offering the warm, friendly service you’d expect from a locally operated funeral home, but also the value our clients deserve
Job DescriptionJOB RESPONSIBILITIES
Financial Management
• Develop annual business plan
• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
• Approve expenditures and invoices including overtime
Operations
• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
• Remove barriers, encourage ideas, and identify improvements
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies • Responsible for establishing location goals and priorities
• Develop, communicate, and monitor goals, priorities, processes and procedures
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• Effectively present and communicate Company and Market strategies, values, and goals to location staff
• Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
• Ensure all safety, quality control, and compliance standards are adhered
People Development
• Develop a strong, trusting, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary; writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership
QualificationsMINIMUM REQUIREMENTS
Education
• High School Diploma or equivalent required
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred
• At least twelve (12) hours college courses in Marketing or Business strongly preferred
Certification/License
• Requires applicable state Funeral Director Licensure
• Technical schooling diploma Funeral Services/Mortuary Science preferred
• Bachelor’s degree in Mortuary Science where required by state law
Experience
• At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
• At least four (4) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
• Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- High school diploma or equivalent
- At least 12 college credit hours in Finance and Accounting
- At least 12 college credit hours in Marketing or Business
- Applicable state Funeral Director licensure
- Technical school diploma in Funeral Services or Mortuary Science
- Bachelor's degree in Mortuary Science where required by state law
- At least 9 years of industry experience with progressively increased responsibilities
- At least 4 years of experience managing people and budgets and controlling expenses
- Knowledge of industry competitive pricing, demographics, and market competition
- Financial and business acumen
- Professional interpersonal skills, cultural sensitivity, and tactfulness
- Proficiency in Microsoft Office, Outlook, Word, Excel, and PowerPoint
What We Do
Hardage-Giddens Funeral Homes is a Jacksonville-area provider of funeral, burial, cremation, and cemetery services, serving families through a network of locations in Duval and Clay counties. The organization emphasizes compassionate, locally operated care, advance planning, and personalized funeral and memorial services. It is part of the Dignity Memorial network, providing round-the-clock assistance and support during difficult end-of-life and bereavement experiences.
