The Locate Claims Specialist is responsible for requesting and documenting information from locate companies in order to process damage claims resulting from locate errors.
Essential Functions:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Initiates telephone requests for information from locate companies
- Maintains the CMR locate desk email inbox
- Reviews acquired documentation for errors and omissions
- Creates, updates and maintains damage information utilizing Microsoft Excel
- Records claim information via data entry into CMR's customized software applications
- Communicates with co-workers, management, locate companies and others in courteous and professional manner
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Skills:
- Ability to use discretion when analyzing claims
- Excellent attendance and punctuality
- Accurate data review and data entry skills
- Excellent communication (written and verbal) and interpersonal skills
- Analytical and processing skills
- Time management and ability to prioritize work
- Organized, thorough and detail oriented
- Basic to intermediate knowledge of Microsoft Office Suite
- Ability to work independently with minimal supervision
Physical and Mental Requirements:
- Required to sit for up to two hours at a time
- Speaking and Listening
- Verbal Intelligence
Education and Experience:
- High school diploma or equivalent
- 2+ years of insurance adjusting experience, strongly preferred
- Experience with establishing property/casualty liability, required
- Adjuster licensing, strongly preferred
- 2+ years of clerical experience, preferred
Additional Information:
This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. The Locate Claims Specialist will be required to follow any other job-related instructions and to perform any other job-related duties request by any person authorized to give instructions or assignments.
CMR is an Equal Opportunity Employer
Skills Required
- High school diploma or equivalent
- Experience with establishing property/casualty liability
- Ability to use discretion when analyzing claims
- Accurate data review and data entry skills
- Excellent communication (written and verbal) and interpersonal skills
- Time management and ability to prioritize work
- Organized, thorough and detail oriented
- Basic to intermediate knowledge of Microsoft Office Suite (including Excel)
- Ability to work independently with minimal supervision
- Required to sit for up to two hours at a time (physical requirement)
- 2+ years of insurance adjusting experience
- Adjuster licensing
- 2+ years of clerical experience
What We Do
Claims Management Resources, Inc. (CMR) is a nationwide provider of comprehensive claims management and recovery services for property damage, focusing on governmental agencies and utility companies.
