Salary:
£32,000.00 - £40,000.00 Per year
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?
We are looking for new colleagues to join our Housing team in Hertfordshire, to make sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll manage your own caseload and build effective working relationships with external agencies.
As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
The ability to proactively manage a complex caseload
Strong communication skills with previous experience of working with customers in a demanding environment.
Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
Previous experience, or a knowledge of delivering housing management services
Experience of using computer systems, for example Microsoft Office
The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
What you need to know:
You will be joining our team based in the Hertford office
You'll be covering our properties in Hertfordshire
The role is permanent, and you'll be working full time (37 hours a week)
As you will out be visiting our customers you'll need a full UK driving licence and a car
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
Skills Required
- Proactively manage a complex caseload
- Strong communication skills and experience working with customers in demanding environments
- Experience delivering excellent customer service (contributing to customer satisfaction targets)
- Previous experience or knowledge of housing management services
- Experience using computer systems (for example Microsoft Office)
- Ability to establish and maintain effective working relationships with colleagues, contractors and partner agencies
- Full UK driving licence and access to a car (for visiting customers/properties)
- Basic DBS check will be undertaken for the successful candidate
What We Do
SNG (Sovereign Network Group) is a leading UK-based housing association formed in October 2023 through the merger of Sovereign and Network Homes. The organization provides over 85,000 quality, affordable homes and invests in communities across the South of England, including London. Their mission is to provide good, affordable homes and places that people love for generations, aiming to create thousands of new affordable homes every year.
