Local Market Payroll Specialist

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Mid level
Marketing Tech
The Role
The Local Market Payroll Specialist is responsible for managing customer payrolls, addressing inquiries, ensuring accurate and timely processing of payroll data, and coordinating year-end payroll processes. The role involves maintaining communication with customers, validating payroll calculations, and developing operational processes to enhance customer satisfaction.
Summary Generated by Built In

Key Accountabilities:

Customer:

  • Day to day management of customers; to provide excellent service
  • Timely and accurate facilitating of customer payrolls
  • Ownership and management of customer queries in a timely fashion


Teamwork:

  • Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
  • Identify improvement opportunities; people, processes, resources, etc
  • Ensure all processes and procedures are followed and developed
  • Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
  • Ensuring customer satisfaction in line with SGWI’s vision and values
  • Ensuring payments to employees/ authorities are made accurately and on time.
  • Front line liaison with the Country Partner network to ensure service quality and timely responses to SGWI customer questions/ queries.


Key Responsibilities:

  • Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service.
  • Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll.
  • Keying Payroll Changes – hours worked, change of address and so on
  • Sending payroll output to a customer for checking and approval
  • Handling and answering customer questions/ queries within an agreed timeframe.
  • Coordinate year-end payroll processes, including the production of annual tax statements and compliance reports for India.
  • Coordinate payroll data integration between HR systems and local payroll systems, ensuring data accuracy and consistency.
  • Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions.
  • Communicate pay calendar updates and deadlines to stakeholders and employees.
  • Ensure accurate and timely payments to employees and statutory authorities.
  • Increase customer satisfaction/ enhance the customer experience.
  • Maintain internal reporting requirements.
  • Review and validate payroll calculations, including statutory deductions, bonuses, and overtime, for each country.
  • Develop processes and procedures for the business following customer and business requirements.

 
Skills required

  • Must be 4-5 years in core India payroll.
  • Excellent communication skills; both written and verbal
  • Knowledge of Payroll / Taxation, Form 24Q submission process, Investment proofs verification
  • Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
  • Strong computing skills
  • Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers, coaching, development, ad hoc training.
  • Demonstrable customer service skills
  • Good in excel / word/PPT.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians. 

Top Skills

Payroll
Taxation
The Company
HQ: Austin, TX
965 Employees
On-site Workplace
Year Founded: 2008

What We Do

Safeguard Global builds adaptive solutions for organizations seeking to thrive in the global economy.

Through a combination of workforce management data, technologies, services and local market expertise, Safeguard Global enables success through smarter, more efficient global employee management, recruitment, payroll, onboarding, expense management and more.

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