Local Manager

Position Title: Local Manager

Base Salary: $67,500 to $112,500 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer‑first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Customer Ownership

·        Instill a sense of pride and ownership in the company and the individual’s work.

·        Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.

·        Hold employees and other departments accountable to meet customer needs.

Operations Proficiency

·        Has a solid understanding of the business.

·        Hold team accountable to achieving results through modeling behavior, coaching and performance management.

·        Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.

Employee Relations

·        Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.

·        Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.

·        Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.

Community Relations

·        Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.

·        Leverage community relationships to retain existing business and identify future business opportunities.

·        Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.

Competitive Marketplace

·        Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).

·        Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.

Other Duties

·        Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Minimum of two (2) years of prior supervisory experience.

·        Successful completion/certification in related technical fields or vendor equipment desired.

·        Advanced knowledge of installation, repair, central office, and outside plant functions.

·        Basic knowledge of FTTH and data networking.

·        DSL installation and repair experience.

·        Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices.

·        Must be available 24/7 to support off-shift technicians and emergency situations as needed.

·        Must take pride and ownership in work and exhibit a willingness to learn.

·        Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

·        Must complete a pre-employment drug screening.

Preferred Qualifications:

·        Bachelor’s degree in Telecommunications, Operations Management, Business Administration or a relevant degree.

Knowledge, Skills, and Abilities:

·        Ability to perform complex hardware/software research and provide first level technical support.

·        Ability to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution.

·        Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure within critical deadlines.

·        Strong verbal and written communication, attention