Position Overview
As a Lobby Reception Specialist on the Lobby Reception team, you will report directly to your Lobby Reception Manager, and will be a senior member of the team, consisting mostly of Lobby Receptionists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.
Job Responsibilities
- Welcome, register, check in, and assist clients and visitors attending meetings and events.
- Support employees with temporary access, badges, information, and general assistance.
- Follow all building and security procedures to maintain a safe and secure environment.
- Deliver first-class service and exceed Lobby Reception standards.
- Stay informed on daily meetings, events, and VIP visits through visitor management systems.
- Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
- Serve as a central point of contact and escalation resource for the Lobby Reception team.
- Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
- Manage time-off requests and calendars while maintaining operational coverage.
- Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
- Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.
Required qualifications, capabilities and skills
- Minimum 3 years’ experience in high-end reception, concierge, or hospitality services
- Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
- Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
- Proficiency in Microsoft Office
- Must be willing and able to stand/walk for long periods of time (1 hour +)
- Must be willing and able to work flexible shifts (potentially different start or end times each day)
- Must be willing and able to work in different offices throughout the campus (NYC positions only)
Preferred Qualifications
- Leadership/supervisory experience (a plus)
- Familiarity with event, room, or visitor management systems (a plus)
- Bi-lingual, particularly Spanish-speaking (a plus)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 3 years experience in high-end reception, concierge, or hospitality services
- Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
- Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining professionalism
- Proficiency in Microsoft Office
- Willing and able to stand/walk for long periods of time (1 hour+)
- Willing and able to work flexible shifts with varying start/end times
- Willing and able to work on-site in client-facing lobby reception spaces across campus (NYC positions only)
- Leadership or supervisory experience
- Familiarity with event, room, or visitor management systems
- Bi-lingual, particularly Spanish-speaking
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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