Lobby Ambassador

Job Title: Lobby Ambassador 

Reports To: The Lobby Ambassador will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Lobby Ambassador provides a service that encompasses hospitality, security, risk management, and support to the client. The primary expectation is that the Lobby Ambassador provides a professional, knowledgeable, and courteous first impression to employees and guests including customers, visitors, and service providers. The team member is the first and last point of contact employees, guests and visitors see in the work environment. The team member's personal conduct, demeanor and job knowledge make a lasting impression on employees and guests. In addition, one must be decisive about reporting and handling security emergencies.

Main Responsibilities:

• Warmly welcome all the employees and visitors. Assist with questions, verify building access, and process temporary badges
• Assist, register and badge all the visitors and ensure a host is available to escort throughout the duration of the visit
• Undertake the tasks of receiving calls, taking messages, and routing calls to the appropriate party
• Handle client requests and queries appropriately
• Maintain daily metrics based on specific interactions
• Ability to keep up with their work duties while interacting with heavy foot traffic
• Full support provided to all customers, partners, and guests
• Maintain a neat and well-organized workspace

Administrative & Workplace Resource Support:

• Available to work on various projects for employees, including but not limited to, moderate to complex clerical and administrative assignments on an as needed basis
• Post and distribute signage for approved events as needed
• Interact with cross functional teams
• Responsible for submitting cases through Cisco's on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion

Requirements:

• 2 to 5+ years of Customer Service support in a corporate environment; Additional qualification as personal assistant would be considered an advantage
• High School Diploma or Equivalent
• Expert knowledge in Microsoft Office
• Exemplary planning and time management skills
• Ability to multitask and prioritize daily workload
• High level verbal and written communications skills
• Discretion and confidentiality are required based on the clientele
• Great attendance and punctuality, this includes limited time off taken from work

Travel: None or Negligible 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.