First Entertainment Credit Union is looking for a Loan Support Representative who will be responsible for providing exceptional member service through our Loan Experience Center and other various communication channels. The ideal candidate should be knowledgeable in Lending Operations with a solution-driven mindset. The Loan Support Representative will focus on building relationships with members and identify opportunities to refer credit union products and services.
This is a full-time, hybrid opportunity reporting to Loan Servicing and Compliance Manager and is based in Hollywood, CA. The target pay in California is between $24.00 and $29.95.
Responsibilities
· Provide exceptional member service through various communication channels, including calls, secured messaging, and other tasks within the department.
· Accurately present information and perform tasks associated with Lending Operations.
· Respond to and resolve telephonic inquiries such as explaining loan servicing, process and procedures, technical assistance, concerns regarding existing loans and any other lending related matters.
· Ensure compliance with all credit union policies and procedures within Lending Operations.
· Perform and review quality control audit reports to ensure loans and credit cards are properly funded and documented.
· Review and utilize quality control standards to identify training needs, process enhancements, system changes and other initiatives to create and increase efficiencies.
· Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
· Participate in ongoing training to stay current with credit union products and services.
· Perform other duties as assigned.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Requirements
· High school graduate or equivalent. Work-related experience or related college degree preferred.
· A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
· Working knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
· Working knowledge of regulations applicable to essential responsibilities.
· Effective communication skills across all levels of audience.
Proficiency in MS Office products on a daily basis (Word, Excel, Outlook), Meridian Link and Symitar for Windows (Episys).
Top Skills
What the Team is Saying
What We Do
Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.
At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.
Why Work With Us
At First Entertainment, we believe our teammates are capable of great things. We celebrate their commitment to excellence and aim to foster that dedication through both professional and personal growth. We don't believe in merely employing workers but in empowering future leaders. We help our teammates bring their own career stories to life.
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First Entertainment Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
