Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Las Colinas, TX. This team is part of our Consumer Lending business.
Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career.
Apply today for opportunities in the following areas:
- Reinstatements
- Legal Letters
- Repossession Operations
- Vendor Support Invoicing
- Aftermarket/Letter of Guarantee/Specialty Operation Support
- Loss Recovery
- Payment Operations
- Bankruptcy Operations
- Titles
In this role, you will:
- Support Loan Servicing functional area or processes
- Identify opportunities to improve various areas within Loan Servicing and recommend solutions
- Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
- Perform moderately complex administrative, transactional, operational, or customer support tasks
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
- Receive direction from Loan Servicing supervisors
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers
Required Qualifications:
- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
- Experience within auto financial operations and/or automotive industry.
- Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.
- Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties.
- Excellent analytical skills with high attention to detail and accuracy.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Customer Service focus with the ability to listen to customer needs and recommend solutions.
Job Expectations:
- Must be able to attend full duration of training.
- Flexible to work any hours between 6 am - 7 pm.
- Hours may adjust bi-annually, based on Daylight Savings Time
- Work on-site at the location posted
- This position does not offer relocation assistance
- This position is not eligible for Visa sponsorship
Job Location:
- 401 Las Colinas Blvd W Building A - Irving, TX 75039 (111432)
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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