We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
Accountable for the delivery of outstanding Absence Management and related Colleague Services through a strong commitment to colleague experience. The Case Manager, Enterprise Absence Management will be responsible for using the CVS Health myLeave absence platform as well as other HR systems to administer FMLA, State regulations and Company leave policies from the start of a leave request through the return to work.
Job Description:
- Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
- Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
- Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
- Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
- Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
- Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
- Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
- Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
- Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
- Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
- All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
- A strong commitment to Customer Service as exemplified by behaviors and disposition
- Ability to work independently and as part of a team environment
- Excellent written, verbal and listening skills to reflect a friendly, positive disposition
- Demonstrated ability to maintain work in the strictest of confidence
- Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
- Strong organizational and data entry skills with a strict attention to detail
- Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision
- Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
- Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
- Demonstrated ability to multi-task while consistently meeting deadlines
- Proficiency with MS Office Products
- Regular and predictable attendance is required
- Minimum internet connection of 25 Mbps download speed and 3 Mbps upload speed required
Required Qualifications:
1+ year of customer service or office experience
Preferred Qualifications:
FMLA, State Leaves, Disability, or HR experience
Education:
High School Diploma or GED
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- At least 1 year of customer service or office experience
- High school diploma or GED
- FMLA, state leave, disability, or HR experience
- Proficiency with Microsoft Office products
- Minimum internet connection of 25 Mbps download and 3 Mbps upload
- Strong written, verbal, and listening skills
- Strong organizational and data-entry skills with attention to detail
- Ability to maintain strict confidentiality
- Ability to problem-solve, apply critical thinking, and work under pressure
- Ability to plan, prioritize, multitask, and meet deadlines with minimal supervision
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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