The Leave of Absence (LOA) Administrator, will manage all LOA, Return to Work and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices.
The LOA Admin is a Hybrid work arrangement, requiring 3 Office days weekly from an Acosta Group hub in Dallas, TX; Jacksonville, FL; St. Louis, MO ; Charlotte, NC
Responsibilities- Review PLOA and ADA claims to determine eligibility, certification in compliance with state and federal regulations, review medical documentation to determine validity of clinical information, and to determine medical necessity.
- Ensures coordination of efforts at each stage in the LOA process including the Return to Work process and Accommodation requests.
- Identifies action plan; manage Return to Work process; and makes timely case decisions. Communicates decisions and on-going expectations with claimants and supervisor.
- Main contact for disability and ADA carriers, as well as physicians, associates, supervisors and HRBPs. Educate and train the field on LOA process to ensure compliance.
- Tracks and codes documentation in accordance with internal workflow processes.
- Stays abreast of related regulatory policies.
- Associate’s degree in relevant field of study (or three years of relevant work experience).
- Two (2)+ years disability management and/or FMLA administration experience required.
- CCM, RN or BSN certification with combination of Case Management experience preferred.
- Human Resources experience and ADA knowledge preferred.
Knowledge, Skills and Abilities:
Strong knowledge of leave of absence.
Critical Thinking.
Self-Starter.
Ability to identify basic problems, analyze information and draw valid conclusions/resolution.
Written and verbal communication skills.
Multi-task and manage multiple projects.
Work independently in a fast-paced environment with changing priorities.
Demonstrated ability to deal with confidential information.
Problem solving, time management and priority setting skills.
Strong computer and customer service skills.
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Skills Required
- Associate's degree in relevant field or three years of relevant work experience
- Two (2)+ years disability management and/or FMLA administration experience
- Strong knowledge of leave of absence laws and processes (FMLA, ADA, STD, LTD)
- CCM, RN or BSN certification with Case Management experience
- Human Resources experience and ADA knowledge
- Demonstrated ability to handle confidential information
- Strong computer and customer service skills
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
